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Verizon Customer Service Representative

2 months ago


Newport News, Virginia, United States REI Management Services LLC Full time

We are a leading provider of marketing and sales solutions, renowned for our innovative approach, creativity, and commitment to delivering exceptional customer experiences. As a Verizon Customer Service Associate at REI Management Services LLC, you will play a vital role in promoting our customers' success, leaving a lasting impression of distinction and quality.

Our dynamic work environment is driven by a passion for innovation and a dedication to developing our employees' potential. We are committed to building a talented team of Verizon Customer Service Associates who share our mission of being a market leader through innovative customer service and dedication.

Key Responsibilities:

  • Act as a key liaison between Verizon sales, customer service, and advertising teams to ensure seamless communication and completion of the enrollment process.
  • Provide exceptional customer service by interacting with customers directly, ensuring they have a knowledgeable and friendly resource to answer any questions.
  • Support the Verizon sales team by delivering top-notch customer service to current and potential customers, contributing to increased weekly and monthly sales goals.
  • Ensure the accuracy of all data during customer renewal or acquisition enrollment processes.
  • Attend Verizon Customer Service Associate meetings to enhance client knowledge and drive sales.

Requirements:

  • High school diploma or equivalent.
  • Experience in customer service or sales is preferred.
  • Highly organized, responsive, detail-oriented, and a team player with a 'can-do' attitude, able to prioritize and complete multiple tasks with high accuracy.
  • Self-directed, detail-oriented, and inquisitive, with a desire to solve problems.
  • Excellent communication skills, both oral and written, with the ability to diplomatically enforce deadlines.
  • Strong interpersonal skills, focusing on rapport-building, listening, and questioning skills.