Member Service Representative
3 days ago
About the Role
We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.
Key Responsibilities
- Analyze and Resolve Issues: Research and resolve problems and discrepancies related to member accounts and loans.
- Assist with Applications: Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications.
- Counsel Members: Counsel current and prospective members about Navy Federal's products and services.
- Ensure Compliance: Ensure cash and other negotiable instruments are handled properly and comply with federal and other regulations relating to financial products and services.
- Identify Opportunities: Identify opportunities to cross-sell products and increase product penetration.
- Perform Platform Banking Functions: Perform moderately complex platform banking functions under supervision.
- Assist Team Members: Assist level I team members and provide training and guidance as needed.
Requirements
- Strong Communication Skills: Possess effective verbal and written communication skills to accurately respond to inquiries and account requests.
- Analytical Skills: Possess effective research, analytical, and problem-solving skills to resolve complex issues.
- Organizational Skills: Possess effective organizational, planning, and time management skills to prioritize tasks and meet deadlines.
- Teamwork: Ability to work independently and in a team environment to achieve common goals.
- Adaptability: Ability to adapt to new technologies and navigate multiple screens and PC applications.
Preferred Qualifications
- Experience in Member/Customer Service: Experience in member/customer service preferably in a call center, retail banking, or financial institution.
- Experience in Credit Union Environment: Experience in working in a credit union environment.
About Navy Federal
Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. We value, celebrate, and enact diversity in the workplace and take affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.
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