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Customer Service Ambassador

2 months ago

Newport News, Virginia, United States Ferguson Full time

Unlock Your Potential with Ferguson

Ferguson is a leading distributor in North America, dedicated to delivering expert solutions and a wide range of products to customers in various markets.

About the Role

We are seeking a highly skilled Customer Service Representative to join our team in a dynamic and fast-paced environment.

Key Responsibilities

  • Utilize customer relationship management systems and phone systems effectively to provide exceptional customer service.
  • Address customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with colleagues to enhance processes and achieve team goals.
  • Assist with customer orders, sales, and returns.
  • Adhere to company policies and guidelines.

Requirements

  • Preference for customer service experience.
  • Strong organizational and time management skills.
  • Ability to work well in a fast-paced environment.
  • Proficient in Microsoft Office and digital platforms.

What We Offer

Ferguson provides a comprehensive benefits package, including medical, dental, vision, and retirement savings options. Explore growth opportunities and be part of a supportive team environment.