Customer Service Ambassador

3 days ago


Newport News, Virginia, United States Ferguson Enterprises Full time
Job Summary

Ferguson Enterprises is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to both internal and external customers.

Key Responsibilities
  • Customer Relationship Management (CRM) System Utilization: Effectively utilize our CRM system to manage customer interactions and ensure seamless communication.
  • Phone System Management: Demonstrate proficiency in using our phone system to answer calls and respond to customer inquiries.
  • Customer Service Delivery: Provide excellent customer service by addressing customer concerns, resolving issues, and offering solutions.
  • Communication and Collaboration: Work closely with internal teams to ensure customer needs are met and exceeded.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and internal teams.
  • Problem-Solving Skills: Demonstrate the ability to analyze customer issues and provide effective solutions.
  • CRM System Proficiency: Have experience using CRM systems to manage customer interactions.
  • Phone System Familiarity: Be comfortable using phone systems to answer calls and respond to customer inquiries.


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