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Guest Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Host to join our team at IHOP. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience. If you have a passion for delivering exceptional service and creating a welcoming atmosphere, we want to hear from you
Key Responsibilities- Guest Greeting and Seating: Greet guests promptly and courteously, and seat them as soon as a table is available.
- Table Management: Rotate station seating to ensure the quality of guest service and maintain a clean and organized dining area.
- Cash Handling: Handle cash transactions accurately and responsibly, and maintain a high level of cash handling skills.
- Communication: Answer the telephone, take messages, and take and complete all To Go orders in a timely and professional manner.
- Teamwork: Collaborate with other team members to ensure seamless service and maintain a positive work environment.
- Education and Experience: No prior experience or training required.
- Language Skills: Ability to read and comprehend instructions, correspondence, and memos, and communicate effectively with guests and team members.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
- Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly is required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee occasionally must lift and/or move up to 25 pounds.
