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Customer Support Associate

2 months ago

Newport News, Virginia, United States Navy Exchange Service Command Full time

Position Overview:

The Navy Exchange Service Command is seeking a dedicated customer support associate to perform a variety of essential tasks, including managing special requests, offering layaway options, and addressing standard customer inquiries. The ideal candidate will possess experience in clerical roles or retail environments and demonstrate proficiency in cash register operations.

Key Responsibilities:

  • Assist customers with special requests, manage layaway services, and resolve standard inquiries
  • Handle returns, exchanges, and process refunds efficiently
  • Maintain accurate records of customer transactions and ensure product catalogs are current
  • Operate the cash register and prepare daily financial reports
  • Deliver outstanding customer service by responding to questions in a timely and courteous manner
  • Develop a strong understanding of company policies, available merchandise, and services

Experience Requirements: Minimum of 1 year in a clerical or retail setting

Educational Substitution: Higher education beyond high school may be considered as equivalent experience