Customer Service Specialist

2 weeks ago


Newport News, Virginia, United States JoAnn Full time

Overview

The primary role of the Customer Service Specialist is to provide an outstanding shopping experience by fostering creativity among customers and ensuring that the store is a welcoming environment. All specialists contribute to sales growth through comprehensive product knowledge, creative merchandising, and precise transaction handling. The specialist's focus is to deliver a remarkable in-store experience while offering exceptional customer service through active engagement and interaction.

Key Responsibilities

Customer Engagement

Welcomes every customer and utilizes the F.A.S.T. service model to address their needs.

Asks insightful questions to understand customers' project requirements and guides them to the appropriate product locations.

Engages in pleasant conversations with customers regarding their projects while assisting them at the cutting counter, cash register, and throughout the sales floor.

Transaction Management

Handles customer transactions at the cutting counter and cash register efficiently and courteously, maintaining professionalism and accuracy.

Responsible for lifting and organizing products from the receiving area to shelves and displays. This includes unloading freight according to company guidelines and moving items as necessary.

Ensures shelves are stocked accurately according to the planogram while upholding a high level of productivity and attention to detail.

Maintains cleanliness and organization on the sales floor by tidying shelves, processing returns, and promptly addressing any spills or messes.

Sales Initiatives

Encourages customers to participate in store events such as workshops and special promotions.

Proactively boosts sales through product expertise, suggestive selling, innovative displays, and building strong customer relationships with the brand.

Works diligently to minimize loss in the store by adhering to established policies and procedures, including transaction accuracy and inventory management.

Team Collaboration

Supports fellow team members in achieving store goals and exceeding expectations set by management.

Collaborates with management and team members on various projects in a friendly and professional manner.

Assists in training new team members on operational tasks, including register operation, fabric cutting, stocking, and customer service.

Qualifications

Ability to interact effectively with customers and team members.

Commitment to maintaining a safe work environment.

Strong collaborative skills to work well with others.

Effective communication skills in group settings.

Flexibility to work varied schedules based on business needs.

Physical Requirements

Ability to stand for extended periods and walk throughout the store during shifts.

Capable of reading instructions and reports on paper and digital screens.

Proficient in verbal communication with customers and team members consistently.

Skilled in data entry using computer systems and handheld devices.

Ability to lift and move products safely, including the capacity to lift up to 49 pounds individually and up to 97 pounds in a team setting.

Availability

Part-time roles require flexible availability to meet store needs, typically involving less than 28 hours per week. Full-time roles necessitate open availability with an average of 36 hours per week.

Education & Experience

Preferred: High School Diploma or equivalent.

Experience: No prior experience required; however, 1-3 years in a customer-focused environment is preferred.



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