Technical Assistance Representative
6 days ago
We are seeking a highly skilled and customer-focused Help Desk Technician to join our team at Unavailable. As a Help Desk Technician, you will be the primary point of contact for customers seeking technical assistance, providing fast and effective solutions to their problems.
Key Responsibilities- Technical Support: Provide technical assistance to customers via phone and email, troubleshooting and resolving issues related to phone services, video, internet, and security systems.
- Customer Service: Handle customer inquiries, complaints, and billing issues with professionalism and courtesy, aiming to resolve issues on the first call.
- Problem-Solving: Analyze customer issues, determine the best solution, and walk the customer through the problem-solving process.
- Documentation: Record events and problems, and their resolution in our ticketing system.
- Collaboration: Work with field technicians to service customers at service calls and installations, and make recommendations on features, accessories, upgrades, and rate plans.
- Education: High School Diploma or recognized equivalent required.
- Experience: Proven experience in Telecommunications and Computers required.
- Skills: Excellent verbal and written communication skills, detail-oriented with good organizational and time management skills, ability to multitask and prioritize work in a fast-paced environment.
- Certifications: Relevant professional certifications preferred, e.g. Windows, CompTIA, Cisco, etc.
Must be able to sit for long periods and use computer keyboard and/or mouse while viewing computer screen. Must be willing to work a flexible schedule shared by other department members.
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Industrial Sales Representative
6 days ago
Montgomery, Alabama, United States Better Talent Advisors Full timeAbout the RoleWe are seeking an experienced Industrial Sales Representative to join our team at Better Talent Advisors. As an Account Manager, you will be responsible for representing our company in the Central Alabama territory and developing a territory plan to meet or exceed sales targets.Key ResponsibilitiesMeet or exceed sales targets while maintaining...
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Technical Support Technician
6 days ago
Montgomery, Alabama, United States Agile Defense Full timeJob SummaryAgile Defense is seeking a highly skilled Help Desk Support Specialist to join our dynamic team on the Field Assistance Service (FAS) Program. The successful candidate will provide technical support and troubleshooting services for our clients, utilizing their expertise in network, desktop, and systems hardware and software.Key...
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Customer Service Representative
6 days ago
Montgomery, Alabama, United States Gainwell Technologies Full time**Job Summary**We are seeking a highly skilled and experienced Customer Service Representative to join our team at Gainwell Technologies. As a Senior Assistant Customer Support, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**• Respond to customer inquiries and resolve issues in a timely...
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Technical Support Engineer
6 days ago
Montgomery, Alabama, United States Premier Tech Full timeAbout the RoleWe are seeking a highly skilled Automation Support Specialist to join our Technical Support team at Premier Tech Systems and Automation. As a key member of our team, you will play a critical role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesTroubleshoot complex technical issues encountered by...
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Technical Support Specialist
1 week ago
Montgomery, Alabama, United States TalentBurst Full timePosition: IT Systems TechnicianOverview:This role is crucial for providing exceptional technical support and assistance to clients within a financial department. The IT Systems Technician will be responsible for ensuring smooth operations and effective communication with users.Key Responsibilities:Act as the primary contact for clients seeking assistance...
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Technical Support Engineer
6 days ago
Montgomery, Alabama, United States Premier Tech Full timeAbout Premier Tech Systems and AutomationWe are a leading provider of innovative and high-value systems that enhance our clients' manufacturing facility efficiency. Our expertise lies in integrating robotics and automation solutions to meet the needs of various industries.Your Future Role and ResponsibilitiesTroubleshoot complex issues encountered by...
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Generator Sales and Service Representative
6 days ago
Montgomery, Alabama, United States W.W. Williams Full timeJob SummaryThe Generator Service Sales Representative plays a crucial role in selling generators and related equipment maintenance and repair services to new and existing customers. This position requires building strong relationships with clients and maintaining maintenance agreements for various business establishments that rely on power generation...
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Enterprise Technical Account Manager
1 week ago
Montgomery, Alabama, United States Red Hat Full timeAbout the JobWe are seeking a highly skilled Enterprise Technical Account Manager to join our team at Red Hat. As a key member of our Public Sector Technical Account Management team, you will be responsible for partnering with our customers to provide architectural guidance and implementation advice for our Red Hat OpenShift Container Platform and Ansible...
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Technical Support Specialist II
2 weeks ago
Montgomery, Alabama, United States Oracle Full timeJob OverviewAs a vital contributor to a dynamic and innovative database and applications organization, you will collaborate with the team to provide continuous 24/7 technical assistance for both internal and external clients.Key Responsibilities:As a Technical Support Specialist II, your role will encompass:Delivering daily technical assistance for user...
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Information Security Systems Engineer
2 weeks ago
Montgomery, Alabama, United States Optimized Technical Solutions Full timeJob OverviewPosition SummaryOptimized Technical Solutions (OTS) is actively looking for a skilled Cybersecurity Engineer to fulfill the role of Information Security System Officer (ISSO). This position requires an in-person presence.Key Responsibilities:Offer expert guidance and oversight regarding the security of Department of Defense (DoD) information...
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Information Security Systems Engineer
2 weeks ago
Montgomery, Alabama, United States Optimized Technical Solutions Full timeJob OverviewPosition SummaryOptimized Technical Solutions (OTS) is actively looking for a skilled Cybersecurity Engineer - Information Security System Officer (ISSO). This role is essential for ensuring the integrity and security of our information systems.Key Responsibilities:Offer expert guidance and oversight on the security measures for Department of...
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Field Technical Support Engineer
2 weeks ago
Montgomery, Alabama, United States Viscofan Full timeJob OverviewPosition Title: Field Technical Support EngineerReports To: Technical Service ManagerDepartment: Technical Service/Field OperationsWork Schedule: Primarily Monday to Friday during standard business hours, with flexibility required for customer demands, including potential weekend and evening work.Geographical Scope: United StatesRole Objective:...
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Technical Support Specialist II
1 week ago
Montgomery, Alabama, United States Oracle Full timeJob OverviewAs a key player in a dynamic and innovative database/applications organization, you will collaborate with the team to provide round-the-clock enterprise-level technical assistance for both internal and external clients.Key Responsibilities:In the role of a Support Technician II, your primary focus will be on delivering daily technical support for...
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Technical Support Specialist II
2 weeks ago
Montgomery, Alabama, United States Oracle Full timeJob OverviewAs a vital part of a dynamic and innovative database and applications organization, you will collaborate with the team to provide comprehensive 24/7 technical assistance for both internal and external clients.Key Responsibilities:In the role of a Support Technician II, your primary focus will be on delivering daily technical support for end-user...
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Technical Project Manager
2 weeks ago
Montgomery, Alabama, United States J.M. Huber Full timePosition OverviewJ.M. Huber Corporation stands as a prominent, family-owned enterprise in the United States, with a legacy dating back to 1883. We are a multifaceted, global provider of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products, and natural resources, catering to a diverse array of industries.With a robust annual...
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Technical Support Specialist
2 weeks ago
Montgomery, Alabama, United States Koniag Government Services Full timeSecret Clearance Technical Support in Montgomery, ALCompany OverviewKoniag Government Services (KGS) is an Alaska Native Owned corporation that specializes in providing Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies.What We ProvideAttractive compensation and a comprehensive benefits packageHealth,...
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Information Security Systems Engineer
1 week ago
Montgomery, Alabama, United States Optimized Technical Solutions Full timeJob OverviewPosition: Cybersecurity Engineer - Information Security System Officer (ISSO)Company: Optimized Technical Solutions (OTS)Role Summary: The Cybersecurity Engineer will play a crucial role in ensuring the integrity and security of Department of Defense (DoD) information systems. This position requires a dedicated professional with expertise in...
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Technical Support Specialist
2 weeks ago
Montgomery, Alabama, United States Innova Solutions Full timePosition Overview: In this role, you will be responsible for providing exceptional technical assistance to end users. Key Responsibilities: - Respond to incoming support requests via phone and ticketing system in a professional manner. - Accurately document user information, including their name, department, and the nature of their issue. - Build strong...
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Technical Support Specialist
1 week ago
Montgomery, Alabama, United States Koniag Government Services Full timeSecret Clearance Technical Support in Montgomery, ALAbout the PositionKoniag Management Solutions (KMS), a subsidiary of Koniag Government Services, is seeking a qualified candidate to provide assistance to our government client in Montgomery, AL.What We ProvideAttractive salary and extensive benefits packageComprehensive health, dental, and vision...
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Customer Service Representative
2 days ago
Montgomery, Alabama, United States Dixie Electric, Plumbing & Air Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Service: Provide...