Technical Assistance Representative

6 days ago


Montgomery, Alabama, United States Unavailable Full time
Job Summary

We are seeking a highly skilled and customer-focused Help Desk Technician to join our team at Unavailable. As a Help Desk Technician, you will be the primary point of contact for customers seeking technical assistance, providing fast and effective solutions to their problems.

Key Responsibilities
  • Technical Support: Provide technical assistance to customers via phone and email, troubleshooting and resolving issues related to phone services, video, internet, and security systems.
  • Customer Service: Handle customer inquiries, complaints, and billing issues with professionalism and courtesy, aiming to resolve issues on the first call.
  • Problem-Solving: Analyze customer issues, determine the best solution, and walk the customer through the problem-solving process.
  • Documentation: Record events and problems, and their resolution in our ticketing system.
  • Collaboration: Work with field technicians to service customers at service calls and installations, and make recommendations on features, accessories, upgrades, and rate plans.
Requirements
  • Education: High School Diploma or recognized equivalent required.
  • Experience: Proven experience in Telecommunications and Computers required.
  • Skills: Excellent verbal and written communication skills, detail-oriented with good organizational and time management skills, ability to multitask and prioritize work in a fast-paced environment.
  • Certifications: Relevant professional certifications preferred, e.g. Windows, CompTIA, Cisco, etc.
Working Conditions

Must be able to sit for long periods and use computer keyboard and/or mouse while viewing computer screen. Must be willing to work a flexible schedule shared by other department members.



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