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Technical Support Specialist

2 months ago

Montgomery, Alabama, United States Koniag Government Services Full time
Secret Clearance Technical Support in Montgomery, AL

About the Position

Koniag Management Solutions (KMS), a subsidiary of Koniag Government Services, is seeking a qualified candidate to provide assistance to our government client in Montgomery, AL.

What We Provide
  • Attractive salary and extensive benefits package
  • Comprehensive health, dental, and vision coverage
  • 401K plan with employer contributions
  • Flexible spending options
  • Paid holidays along with three weeks of annual leave
Key Responsibilities
  • Deliver help desk assistance during standard business hours and on-call as required
  • Effectively utilize government-issued tools and technologies
  • Record and assess problem resolutions
  • Investigate and propose solutions for software and network-related challenges
  • Review and refresh incident documentation on a daily basis
  • Create resolution sets for software anomalies
  • Support troubleshooting of compatibility challenges
  • Secret clearance is mandatory
Work Environment
This position is situated in a professional office environment characterized by a predominantly low to moderate noise level. Standard office equipment is employed in daily tasks.

Equal Employment Opportunity Commitment
The organization is an equal opportunity employer, committed to fostering a fair and inclusive workplace for all staff members.

Company Overview
Koniag Government Services (KGS) is an Alaska Native Owned corporation that delivers Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352