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Technical Support Specialist II
2 months ago
As a vital contributor to a dynamic and innovative database and applications organization, you will collaborate with the team to provide continuous 24/7 technical assistance for both internal and external clients.
Key Responsibilities:
As a Technical Support Specialist II, your role will encompass:
- Delivering daily technical assistance for user hardware and software requirements.
- Providing routine maintenance and support for desktop, laptop, telecom, and network systems, including hardware, application software, operating systems, and connectivity.
- Troubleshooting hardware and software issues, documenting resolutions, and offering support as necessary.
- Installing, configuring, and updating end-user desktop and laptop software as required.
- Prioritizing and escalating issues when necessary, utilizing knowledge transfer forums to identify and resolve challenges.
- Contributing to all aspects of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and configuration issues.
To be considered for this position, candidates should possess:
- A minimum of 4 years of combined relevant work experience and completed higher education.
- At least 1 year of experience in customer service, call center, hospitality, or technical support.
- At least 3 years of additional work experience directly related to the job duties.
Ideal candidates will have:
- An Associate's degree or equivalent relevant work experience.
- ITIL Foundations / Service Management certification.
- Experience in operating systems support.
- Experience in office support, call center, or phone support.
- Experience in end-user device support and troubleshooting.
- CompTIA A+ Certification and/or Microsoft Certifications.
Oracle provides a comprehensive benefits package that includes:
- Medical, dental, and vision insurance.
- Short-term and long-term disability coverage.
- Life insurance and AD&D.
- Flexible Spending Accounts for healthcare and dependent care.
- 401(k) Savings and Investment Plan with company match.
- Flexible paid time off policies.
- Paid parental leave and adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal services.
As a leader in cloud solutions, Oracle leverages cutting-edge technology to address contemporary challenges. We believe that true innovation stems from diverse perspectives and backgrounds, and we are committed to fostering an inclusive workforce that encourages unique insights.
Oracle is dedicated to ensuring equal employment opportunities for all qualified applicants, without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
