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Customer Service Representative

2 months ago

Montgomery, Alabama, United States Gainwell Technologies Full time

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Gainwell Technologies. As a Senior Assistant Customer Support, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities**

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Provide accurate and helpful information to customers via phone, email, or other communication channels

• Process customer requests and updates account history with results of inquiry

• Research and resolve customer complaints and issues

• Collaborate with team members and management to ensure seamless customer service

• Analyze and resolve complex customer issues

• Develop and maintain knowledge of products and services to provide informed support

• Identify and implement process improvements to enhance customer experience

**Requirements**

• High school diploma or equivalent required

• 2+ years of customer service or related experience

• Excellent communication and problem-solving skills

• Ability to work independently and as part of a team

• Strong analytical and technical skills

• Ability to work in a fast-paced environment

**What We Offer**

• Competitive salary and benefits package

• Opportunities for career growth and professional development

• Collaborative and dynamic work environment