Enterprise Technical Account Manager
1 week ago
We are seeking a highly skilled Enterprise Technical Account Manager to join our team at Red Hat. As a key member of our Public Sector Technical Account Management team, you will be responsible for partnering with our customers to provide architectural guidance and implementation advice for our Red Hat OpenShift Container Platform and Ansible Automation Platform solutions.
Key Responsibilities:
- Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
- Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
- Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments.
- Support customers implementing automated and containerized OpenShift cloud application platform solutions.
- Specialize in Ansible Automation Platform, providing expertise on its implementation and use.
- Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
- Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
- Investigate and respond to support requests via various channels.
- Provide strategic advice and guidance on current and future Red Hat products and solutions.
- Manage customer cases, maintaining clear and concise documentation.
- Collaborate with engineering, R&D, product management, and technical support teams.
- Create and maintain technical documentation for issue resolution and knowledge sharing.
- Manage and grow customer relationships through attentive, relationship-based support.
Requirements:
- Active Secret or Top Secret DoD security clearance; must be a U.S. citizen to fulfill government contract.
- Prior customer experience in a technical support, software development or engineering, or quality assurance organization.
- Experience with Platform-as-a-Service (PaaS) cloud solutions, including Red Hat's OpenShift Container Platform.
- Experience with container technologies such as Docker, Podman, and Kubernetes.
- Experience with IT automation platforms and their concepts; Ansible is a plus.
- Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative.
- Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
- Outstanding verbal and written communication skills.
- Ability to convey complex information to customers clearly and concisely.
- Ability to manage multiple issues and projects.
- Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage).
Preferred Qualifications:
- Red Hat Certified Engineer (RHCE).
- Experience working in DevOps environments.
- Software engineering background; experience with RPM-based Linux technologies.
- Experience deploying applications in cloud environments.
- Experience developing containerized applications.
- Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts.
- Familiarity with source code management tools like Git or SVN.
- Prior experience in a technical leadership or mentorship role.
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