Current jobs related to Technical Support Technician - Montgomery, Alabama - Agile Defense
-
Technical Support Engineer
2 months ago
Montgomery, Alabama, United States Premier Tech Full timeAbout Premier Tech Systems and AutomationWe are a leading provider of innovative and high-value systems that enhance our clients' manufacturing facility efficiency. Our expertise lies in integrating robotics and automation solutions to meet the needs of various industries.Your Future Role and ResponsibilitiesTroubleshoot complex issues encountered by...
-
Technical Support Specialist
1 month ago
Montgomery, Alabama, United States Oracle Full timeAbout the RoleOracle is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our customers and internal stakeholders.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of technical issuesCollaborate with...
-
Technical Support Specialist
1 month ago
Montgomery, Alabama, United States Oracle Full timeAbout the RoleOracle is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our customers and internal stakeholders.Key ResponsibilitiesProvide technical support and assistance to customers and internal stakeholders via phone, email, and...
-
Technical Support Specialist
3 weeks ago
Montgomery, Alabama, United States Hartzell Engine Technologies Full timeJob SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Hartzell Engine Technologies. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, identifying and resolving complex issues, and developing training programs to enhance our products'...
-
Technical Support Specialist
1 month ago
Montgomery, Alabama, United States Oracle Full timeAbout the RoleOracle is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting to clients via phone, email, and chatResolve complex technical...
-
Technical Support Specialist
1 month ago
Montgomery, Alabama, United States Construction Specialties Full timeJob Title: Technical Support AssociateAt Construction Specialties, we're committed to providing exceptional customer service and support to our customers and partners. We're seeking a highly skilled and detail-oriented Technical Support Associate to join our team.Job Summary:The Technical Support Associate will be responsible for providing technical...
-
Technical Support Specialist
2 weeks ago
Montgomery, Alabama, United States Hartzell Engine Technologies Full timeJob SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Hartzell Engine Technologies. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, identifying and resolving complex issues, and developing training programs to enhance our products'...
-
Technical Support Specialist
1 month ago
Montgomery, Alabama, United States Construction Specialties Full timeJob Title: Technical Support AssociateAt Construction Specialties, we are seeking a highly skilled Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing technical support to answer installation and product-related questions. This involves gathering facts, utilizing resources, and making...
-
Technical Support Specialist
1 week ago
Montgomery, Alabama, United States SAIC (Science Applications Int.) Full timeSAIC is seeking a highly motivated Technical Support Specialist to join our Cloud One team on a 24/7 support desk.The Air Force Cloud One Program is an existing global, interconnected, virtualized, hybrid, and IT infrastructure that hosts mission systems, applications, services, and data in support of DoD Services and Agencies.Cloud One incorporates the...
-
Desktop Support Specialist
2 weeks ago
Montgomery, Alabama, United States AA2IT Full timeJob Title: Desktop Support TechnicianAA2IT is seeking a skilled Desktop Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide exceptional technical support to clients via phone, email, or in-personTroubleshoot and...
-
Technical Support Specialist
1 week ago
Montgomery, Alabama, United States Cayuse Holdings Full timeAbout the RoleCayuse Holdings is seeking a skilled Journeyman Computer User Support Specialist to join our team. As a key member of our IT department, you will provide technical support to our users, troubleshooting and resolving issues with PC, server, and mainframe applications, as well as hardware. Your expertise will be essential in maintaining the...
-
Cloud Technical Support Specialist
5 days ago
Montgomery, Alabama, United States Oracle Full timeJob SummaryOracle is seeking a highly skilled Techno-Functional Support Analyst to join our team. As a key member of our customer success services, you will be responsible for providing exceptional support to our customers, ensuring their Oracle technology investments deliver the desired results.Key ResponsibilitiesProvide technical support and...
-
Service Desk Support Specialist
3 weeks ago
Montgomery, Alabama, United States Della Infotech Full timeJob Title: Service Desk Technician Job Summary: We are seeking a highly motivated and detail-oriented Service Desk Technician to join our team at Della Infotech. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our customers, resolving issues efficiently, and escalating complex problems to higher-level...
-
Automation Support Specialist
4 weeks ago
Montgomery, Alabama, United States Premier Tech Full timeAbout the RoleAs a key member of our Technical Support team, you will develop expertise in Premier Tech Systems and Automation's equipment, guiding our customers through troubleshooting challenges and recommending solutions to improve their uptime.Your Future TeamAt Premier Tech Systems and Automation, we enhance our clients' manufacturing facility...
-
Service Desk Support Specialist
2 months ago
Montgomery, Alabama, United States Della Infotech Full timeJob Summary:Della Infotech is seeking a highly skilled and detail-oriented Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing top-notch technical support to our customers, resolving issues efficiently, and escalating complex problems to senior technical support professionals when necessary.Key...
-
Desktop Support Specialist
3 weeks ago
Montgomery, Alabama, United States AA2IT Full timeJob Title: Desktop Support TechnicianWe are seeking a skilled Desktop Support Technician to join our team at AA2IT. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Troubleshoot and repair Dell laptop and desktop PCsProvide excellent client-facing service to resolve...
-
IT Systems Support Specialist
2 weeks ago
Montgomery, Alabama, United States TalentBurst, an Inc 5000 company Full timeJob Title: IT Systems TechnicianJob Summary:We are seeking a highly skilled IT Systems Technician to join our team at TalentBurst, an Inc 5000 company. As an IT Systems Technician, you will be responsible for providing technical support and troubleshooting services to our clients and customers.Key Responsibilities:Provide technical support and...
-
Desktop Support Specialist
1 month ago
Montgomery, Alabama, United States AA2IT Full timeAutomotive Field Service TechnicianAA2IT is seeking a highly skilled Automotive Field Service Technician to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients in the automotive industry.Key Responsibilities:Provide on-site technical support for Dell laptop/desktop...
-
Service Desk Support Specialist
2 weeks ago
Montgomery, Alabama, United States Della Infotech Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Service Desk Technician to join our team at Della Infotech. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide Tier 1 software and hardware support to clientsDiagnose and resolve...
-
Help Desk Technician
1 week ago
Montgomery, Alabama, United States Agile Defense Full timeJob Title: Help Desk Technician I HJob Summary: Agile Defense is seeking a highly qualified Help Desk Technician to provide 24/7/365 technical support for the Air Force. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and working collaboratively with the team to ensure...
Technical Support Technician
2 months ago
Agile Defense is seeking a highly skilled Help Desk Support Specialist to join our dynamic team on the Field Assistance Service (FAS) Program. The successful candidate will provide technical support and troubleshooting services for our clients, utilizing their expertise in network, desktop, and systems hardware and software.
Key Responsibilities- Provide technical support and troubleshooting services for clients via phone and email.
- Diagnose client technical issues, gather necessary information, and perform standard research using relevant resources.
- Implement solutions to resolve client issues, escalating unresolved issues to team leads as necessary.
- Document requests for assistance in a ticket management system and track incidents through to resolution.
- Maintain current knowledge of relevant technologies and identify potential outages and problems.
- Provide guidance and work mentorship to less-experienced technicians.
- 2-4 years of telephone customer service or help desk experience.
- Familiarity with ticketing software, such as Remedy.
- Experience in providing technical support and troubleshooting network, desktop, and systems hardware and software.
- Excellent communication, business analytical, and problem-solving skills.
- Strong English language skills and ability to work effectively in a team environment.
- Ability to work overtime, holidays, and weekends as necessary.
- Must be a US Citizen and possess an ACTIVE Secret-Level clearance.
- Strong Microsoft Office skills, including Word, PowerPoint, and Excel.
- Knowledge of trouble ticketing systems, such as Remedy.
The successful candidate will work in a general office environment with standard office equipment. The position may require occasional travel and off-hours work to support releases and outages.
