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Technical Support Specialist II
2 months ago
As a key player in a dynamic and innovative database/applications organization, you will collaborate with the team to provide round-the-clock enterprise-level technical assistance for both internal and external clients.
Key Responsibilities:
In the role of a Support Technician II, your primary focus will be on delivering daily technical support for end-user hardware and software requirements, along with project-related assistance on-site.
Your duties will encompass:
- Providing routine technical support and maintenance for desktop, laptop, telecom, and network systems, which includes hardware, application software, operating systems, and connectivity.
- Troubleshooting hardware and software challenges while documenting resolutions and support as necessary.
- Installing, configuring, and updating end-user desktop and laptop software as required.
- Prioritizing and escalating issues when necessary, utilizing knowledge-sharing forums to identify and resolve problems.
- Contributing to all stages of desktop or telecom support, including coordination, monitoring, tracking, and resolution of client installations, upgrades, software, hardware, operating systems, and configuration issues.
Basic Requirements:
- A minimum of 4 years of combined relevant work experience and completed higher education, which includes:
- At least 1 year of experience in customer service, call center, hospitality, or technical support.
- At least 3 years of additional work experience directly related to the responsibilities of this position and/or completed higher education.
Preferred Qualifications:
- Associate's degree or equivalent relevant work experience.
- ITIL Foundations / Service Management certification.
- At least 1 year of experience in operating systems support.
- At least 1 year of experience in office support, call center, or phone support.
- At least 1 year of experience in end-user device support and troubleshooting.
- CompTIA A+ Certification and/or Microsoft Certifications.
Oracle maintains a broad salary range for its roles to account for variations in knowledge, skills, experience, and market conditions. Candidates are typically placed within this range based on these factors as well as internal peer equity.
Oracle offers a comprehensive benefits package, which includes:
- Medical, dental, and vision insurance.
- Short-term and long-term disability coverage.
- Life insurance and AD&D.
- Flexible Spending Accounts for healthcare and dependent care.
- 401(k) Savings and Investment Plan with company match.
- Flexible paid time off policies.
- Paid parental leave and adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal services.
As a global leader in cloud solutions, Oracle leverages cutting-edge technology to address contemporary challenges. We believe that true innovation stems from diverse perspectives and backgrounds, and we are committed to fostering an inclusive workforce that encourages varied insights.
We prioritize our employees' well-being and provide a competitive suite of benefits designed for parity and consistency. Our commitment to community engagement is reflected in our volunteer programs.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
