Technical Support Specialist II
2 weeks ago
As a vital part of a dynamic and innovative database and applications organization, you will collaborate with the team to provide comprehensive 24/7 technical assistance for both internal and external clients.
Key Responsibilities:
In the role of a Support Technician II, your primary focus will be on delivering daily technical support for end-user hardware and software requirements, along with project-based assistance on-site.
Your duties will encompass routine technical support and maintenance for desktop, laptop, telecom, and network systems, which includes hardware, application software, operating systems, and connectivity.
You will be tasked with diagnosing hardware and software challenges, documenting resolutions, and providing support as necessary, in addition to installing, configuring, and updating end-user desktop and laptop software as required.
Furthermore, you will prioritize and escalate issues when necessary, utilize knowledge-sharing forums to identify and resolve challenges, and contribute to all aspects of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and configuration issues.
Basic Qualifications:- A minimum of 4 years of combined relevant work experience and completed higher education, including:
- At least 1 year of experience in customer service, call center, hospitality, or technical support
- At least 3 years of additional work experience directly related to the responsibilities of the position and/or completed higher education
Preferred Qualifications:
- Associate's degree or equivalent relevant work experience
- ITIL Foundations / Service Management - AXELOS
- At least 1 year of experience in operating systems support
- At least 1 year of experience in office support, call center, or phone support
- At least 1 year of experience in end-user device support and troubleshooting
- CompTIA A+ Certification and/or Microsoft Certifications
Oracle maintains broad salary ranges for its roles to accommodate variations in knowledge, skills, experience, and market conditions, as well as to reflect Oracle's diverse products, industries, and lines of business.
Oracle offers a comprehensive benefits package, which includes:
- Medical, dental, and vision insurance, including expert medical opinion
- Short-term and long-term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible paid time off (unlimited or accrued vacation and sick leave)
- Paid parental leave
- Employee Stock Purchase Plan
- Adoption assistance
- Financial planning and group legal
- Voluntary benefits including auto, homeowner, and pet insurance
About Oracle:
As a global leader in cloud solutions, Oracle utilizes cutting-edge technology to address contemporary challenges. True innovation stems from diverse perspectives and a variety of abilities and backgrounds. We are dedicated to fostering an inclusive workforce that encourages diverse insights and viewpoints.
Oracle careers open the door to global opportunities where work-life balance is prioritized. We provide a competitive suite of employee benefits designed on the principles of equity and consistency, ensuring our people come first with flexible medical, life insurance, and retirement options.
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