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Technical Support Specialist

2 months ago

Montgomery, Alabama, United States Koniag Government Services Full time
Secret Clearance Technical Support in Montgomery, AL

Company Overview
Koniag Government Services (KGS) is an Alaska Native Owned corporation that specializes in providing Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies.

What We Provide
  • Attractive compensation and a comprehensive benefits package
  • Health, dental, and vision coverage
  • 401K plan with company contributions
  • Flexible spending accounts
  • Paid holidays along with three weeks of paid leave
Key Responsibilities
  • Deliver help desk assistance during standard business hours and as required after hours
  • Effectively utilize government-issued tools and technologies
  • Document and analyze resolutions to issues
  • Investigate and offer solutions for software and network-related challenges
  • Review and update incident reports on a daily basis
  • Develop sets of solutions for software malfunctions
  • Assist in diagnosing compatibility problems
  • Secret clearance is mandatory
Work Environment
This position is situated in a professional office environment characterized by a predominantly low to moderate noise level. Standard office equipment is employed in daily operations.

Equal Employment Opportunity Policy
The organization is committed to being an equal opportunity employer, fostering a fair and inclusive workplace for all employees.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352