Customer Service Representative

4 days ago


Largo, Florida, United States Airgas Full time
Job Summary

The Customer Support Representative is responsible for handling internal and external customer issues, concerns, and inquiries. The support representative performs daily duties to ensure that our customer needs are being taken care of with efficient and effective service and resolution.

Key Responsibilities
  • Review and resolve assigned issues and inquiries
  • Ensure mandatory Queue coverage
  • Cancellations and Rejections
  • Assist and Support EspriGas TMG customer requests
  • Ability to assist and manage department mailboxes
  • Serve as communicator between Customer Service and Key Accounts
  • Ability to work with Airgas internal associates across the organization
  • Assist with overflow calls
  • Rush Deliveries
  • Assist with Non-Strategic Return Labels
  • Manage FTOs
  • Assist with Escalations
Requirements
  • High school diploma or equivalent
  • Experience with SAP
  • Attention to detail with ability to organize and prioritize workflow
  • Ability to follow instructions and procedures properly in a fast-paced work environment
  • Ability to leverage research tools to execute sound decisions
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch
  • Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus on objects


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