Customer Support Representative

2 weeks ago


Largo, Florida, United States inSync Staffing Full time
Contract Duration: 6 months, with potential for permanent placement.
Working Hours: 8:00 AM - 4:30 PM
***Computer Proficiency Assessment Required

Position Overview:
As a key member of our customer service team, you will engage with clients to address inquiries related to orders, products, and service issues. Your positive demeanor and proactive approach will be essential in fostering customer loyalty. You will be responsible for processing phone and online orders, ensuring accuracy and efficiency in all transactions.

Key Responsibilities:
  • Serve as the primary point of contact for clients in the Latin American region, including Mexico, Central America, and South America.
  • Handle customer communications via phone, providing information on orders, returns, and shipments.
  • Accurately input and manage orders to ensure timely fulfillment.
  • Review online orders for accuracy, resolving any issues and facilitating prompt shipping.
  • Proactively communicate with customers regarding shipment delays or additional information needed for order processing.
  • Respond to inquiries about product availability and recommend additional products and services.
  • Follow up on customer requests and ensure satisfaction.
  • Coordinate inventory transfers between service centers as necessary.
  • Initiate tracking requests with shipping carriers.
  • Process order modifications or cancellations as required.
  • Request replacement parts and address order discrepancies.
  • Maintain accurate customer records and perform clerical tasks, including filing.
  • Complete necessary forms and calculate service charges.
  • Support other service centers as needed.
  • Address customer questions regarding their orders and shipments.
  • Conduct all customer interactions with professionalism and courtesy.
  • Gather and document customer feedback.
  • Adhere to company policies and procedures consistently.
  • Assist colleagues to ensure efficient completion of daily operations.
Qualifications:
  • High School diploma or GED; Associate degree preferred.
  • Bilingual in Spanish.
  • Exceptional customer service skills, demonstrating friendliness and professionalism.
  • Proficient in Microsoft Windows 10/11.
  • Experience with SAP is highly desirable.
  • Adept at reading and interpreting operational documents and manuals.
  • Strong numerical aptitude for calculations.
  • Excellent verbal, written, and interpersonal communication abilities.
  • Effective organizational and prioritization skills.
  • Strong work ethic with a commitment to attendance and punctuality.
Benefits:
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified candidates will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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