Customer Care Representative I

1 week ago


Largo, Florida, United States Anti-Pesto Bugkillers Full time
Job Overview

Salary: $16-$22

At Anti-Pesto Bug Killers, we provide more than just employment; we offer a comprehensive benefits package, competitive compensation, and a work-life balance that respects your personal commitments. We are dedicated to fostering your professional growth, presenting opportunities for advancement within our organization.

We pride ourselves on our commitment to diversity and inclusion. As a recognized 5-star employer, we welcome individuals from all backgrounds, faiths, and identities. Our supportive workplace encourages both personal and professional development while valuing the importance of family. If these principles resonate with you, we would love to hear from you.

Role Summary: We are seeking a Customer Support Specialist who will be instrumental in bridging our company with both existing and prospective clients. Your ability to communicate effectively with customers regarding their concerns, inquiries, and feedback is vital to our mission. This position is not merely a job; it is a crucial element of our customer-focused strategy.

Key Responsibilities:

  1. Handle incoming calls from current and potential clients.
  2. Engage customers with qualifying questions to ascertain their needs and align them with our services.
  3. Coordinate schedules for our technicians and inspectors to meet client requirements.
  4. Document all interactions in the company database clearly for team understanding.
  5. Exceed customer expectations through exceptional communication.

Qualifications:

  1. Punctuality is essential; consistent attendance is critical.
  2. Collaborate effectively with fellow customer care team members.
  3. Maintain a friendly demeanor, positive attitude, and openness to new ideas.
  4. Exhibit excellent written and verbal communication skills.
  5. Demonstrate the ability to multitask, pay attention to detail, and work independently.
  6. Commit to continuous learning and skill enhancement.
  7. Possess strong computer proficiency in Google Suite (Docs & Sheets) and Email.
  8. Have intermediate typing skills with accuracy.
  9. Previous experience or training in a customer service role is preferred.
  10. Being bilingual is an advantage.

Benefits of Employment:

  • Recognized as a leading pest control company in the region.
  • No evening or weekend shifts.
  • Paid time off for vacations, sick leave, and holidays.
  • On-the-job training is compensated.
  • Work in a collaborative team environment.
  • Comprehensive health, dental, and vision insurance.
  • 401K retirement plan options available.
  • Enjoy the company of our supportive employee dog, Red.

At Anti-Pesto, our core values include Growth, Respect, Integrity, Exceptional Service, and Family. If these values align with yours, we look forward to connecting with you.



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