Customer Service Representative

4 days ago


Largo, Florida, United States Gabby Holcombe - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Gabby Holcombe - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their concerns are addressed and their expectations are met.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Outbound Calling and Lead Generation
    • Engage in outbound calling to Internet leads to promote our agency's services and build relationships with potential clients.
Requirements
  • Dedicated to Customer Service
    • Demonstrate a strong commitment to delivering exceptional customer service and ensuring client satisfaction.
  • Effective Communication and Problem-Solving Skills
    • Possess excellent communication skills to effectively relate to clients, answer their questions, and anticipate their needs.
    • Proactively identify and resolve customer issues in a timely and professional manner.
  • Team Player
    • Collaborate with other agency team members to achieve common goals and objectives.
What We Offer
  • Competitive Compensation and Benefits
    • Receive a competitive salary, plus commission/bonus structure.
    • Enjoy comprehensive health benefits and paid time off (vacation and personal/sick days).
  • Opportunities for Growth and Development
    • Participate in ongoing training and development programs to enhance your skills and knowledge.
    • Explore opportunities for advancement within our agency.


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