Patient Nutrition Service Representative
2 weeks ago
Position Overview
About UsHealthTrust Supply Chain is committed to fostering a diverse and inclusive workplace. We are currently seeking a dedicated Nutrition Contact Center Agent to enhance our patient care services. This role is integral to our mission of delivering high-quality healthcare solutions.
Employee BenefitsAt HealthTrust Supply Chain, we offer a comprehensive rewards package designed to support the well-being and professional growth of our employees. Our benefits include:
- Extensive medical coverage with minimal out-of-pocket expenses, including prescription and behavioral health services.
- Options for dental and vision insurance, life and disability coverage, and various supplemental health plans.
- Access to free counseling services and resources for emotional and financial wellness.
- 401(k) plan with a generous employer match.
- Employee Stock Purchase Plan with discounts on company stock.
- Support for family planning and adoption services.
- Consumer discounts and retirement planning assistance.
- Education support including tuition reimbursement and scholarships.
- Recognition programs for outstanding performance.
- Paid time off and family leave policies.
- Health Assistance Fund for eligible employees.
Role Responsibilities
The Nutrition Contact Center Agent serves as the primary liaison for patients, families, and healthcare staff, facilitating requests for food and beverage services. This position is essential in ensuring customer satisfaction and efficient service delivery.
Key Duties Include:
- Managing incoming calls related to patient foodservice, ensuring timely and accurate processing of requests.
- Providing exceptional customer service while addressing patient needs and concerns.
- Maintaining confidentiality and adhering to privacy standards in all interactions.
- Collaborating with team members to resolve issues and enhance service quality.
- Generating reports on meal counts and service metrics for management review.
- Engaging in continuous professional development to enhance service delivery.
Qualifications
- High School Diploma or equivalent required; Associate Degree preferred.
- Experience in hospital foodservice or customer service roles is essential.
- Familiarity with dietary guidelines and foodservice operations is advantageous.
- Proficiency in computer systems related to foodservice management.
- Availability for part-time work is necessary.
HealthTrust Supply Chain plays a vital role in HCA Healthcare's strategy to improve operational efficiency and reduce costs, allowing healthcare professionals to focus on patient care. We are proud to be recognized for our ethical practices and commitment to community health.
If you are interested in making a meaningful impact in patient care through this role, we encourage you to consider this opportunity.
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