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Automotive Customer Service Specialist
2 months ago
- 401(k) matching
- Performance-based bonuses
- Complimentary uniforms
- Career advancement opportunities
- Paid time off
- Comprehensive training & development
Position Summary:
As a Service Writer at Cars Unlimited Auto Repair, you will play a crucial role in our thriving automotive service center.
Key Responsibilities:
- Welcome customers and deliver outstanding service
- Understand customer concerns and accurately record vehicle problems
- Create repair orders and provide clear explanations of suggested services
- Collaborate with technicians to ensure prompt repair completion
- Offer service estimates and secure customer approval
- Work with the parts department to guarantee necessary components are ordered and ready for repairs
- Keep precise records of customer interactions and transactions
- Manage payment processing and cash handling
Required Skills:
- Professional appearance and good personal hygiene
- Proficient in computer usage and typing
- Knowledge of automotive services, including vehicle maintenance and repair
- Strong verbal and written communication abilities
- Exceptional customer service skills, fostering rapport with clients
- Detail-oriented with excellent organizational capabilities
- Ability to thrive in a fast-paced environment and effectively prioritize tasks
- Familiarity with computer systems and software for generating repair orders and invoices
- Experience in cash handling is advantageous
If you are passionate about the automotive field and excel in delivering exceptional customer service, we encourage you to consider this opportunity. This job description serves as a general overview of the position and is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with the role.
Job Type: Full-time
Pay: $40.00 per hour, based on skill level, experience, and efficiency
Expected Hours: 45-50 hours per week
Shift: Day shift
Work Days: Monday to Friday, no weekends
Experience: 3 years in service writing (Required)
Work Location: In person