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Customer Care Representative I
2 months ago
Salary: $16-$22
At Anti-Pesto Bug Killers, we provide more than just employment; we offer a fulfilling career with competitive compensation, comprehensive training, and a full range of benefits. Our commitment to your professional growth includes opportunities for advancement within our organization. We prioritize a work-life balance that respects your personal commitments.
We embrace diversity and inclusion, creating a welcoming environment for individuals of all backgrounds. Our workplace is recognized for its supportive culture that fosters both personal and professional development while valuing family life. If these principles resonate with you, we invite you to explore this opportunity.
We are looking for a Customer Support Specialist who will be essential in bridging our company with our valued customers. Your role will involve addressing customer inquiries, resolving complaints, and ensuring their satisfaction is at the forefront of our operations. This position is integral to our customer-focused philosophy.
Key Responsibilities:
- Manage inbound calls from existing and prospective clients.
- Engage customers with qualifying questions to ascertain their needs and align them with our services.
- Coordinate appointments for our technicians and inspectors.
- Document all interactions in the company database clearly for team understanding.
- Exceed customer expectations through exceptional communication.
Qualifications:
- Punctuality is critical; consistent attendance is essential.
- Collaborate effectively with fellow customer care team members.
- Maintain a friendly demeanor, positive attitude, and openness to innovative ideas.
- Exhibit excellent written and verbal communication skills.
- Demonstrate the ability to multi-task, pay attention to detail, and work independently.
- Commit to ongoing personal and professional development.
- Possess strong computer skills, particularly in Google Suite (Docs & Sheets) and Email.
- Show intermediate typing proficiency with accuracy.
- One year of experience or training in a customer service role is preferred.
- Being bilingual is advantageous.
Benefits of Employment:
- Recognized as a leading pest control company in the area.
- No evening or weekend shifts.
- Paid time off for vacations, sick days, and holidays.
- Comprehensive on-the-job training.
- A collaborative team environment.
- Excellent health, dental, and vision insurance.
- 401K retirement plan options.
- Enjoy the company of our supportive employee dog, Red.
At Anti-Pesto, our core values include Growth, Respect, Integrity, Exceptional Service, and Family. If these values align with yours, we encourage you to consider this opportunity.