Reception Operations Manager

2 weeks ago


Pigeon Forge, Tennessee, United States Under Canvas Inc. Full time

Guest Services Supervisor at Under Canvas

As a Guest Services Supervisor with Under Canvas, you will be responsible for managing the Front Desk operations while overseeing the Camp Concierges and Night Audits. Your primary objective is to guarantee that guests enjoy a peaceful and memorable outdoor experience with their loved ones during their stay at our camp. This is a seasonal role that offers hourly compensation and team member accommodations.

Key Responsibilities:

  • Maintain poise and devise solutions in unexpected situations
  • Deliver clear communication and local insights to guests
  • Assign tasks and independently resolve guest concerns
  • Enhance processes for improved efficiency
  • Champion sustainability initiatives and manage lost and found items

Preferred Qualifications:

  • High School Diploma or GED
  • Minimum of 1 year of supervisory experience
  • Familiarity with POS and reservation systems
  • Exceptional customer service and leadership abilities

Additional Information:

  • Capability to lift 30 lbs independently
  • Willingness to work outdoors in various weather conditions
  • Ability to stand and walk for extended periods
  • Experience operating guest transport carts

COMPENSATION AND BENEFITS:

Under Canvas provides a comprehensive benefits package that includes health insurance and discounts on accommodations and outdoor brands. We are dedicated to being an Equal Employment Opportunity Employer.

This job description may be subject to modifications by Under Canvas at any time.


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