Duty Manager

4 days ago


Pigeon Forge, Tennessee, United States Music Road Resort Full time

Job Summary

The Music Road Resort is seeking a highly skilled and experienced Duty Manager to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, leading a team of staff, and ensuring the smooth operation of our resort.

Key Responsibilities

  • Leadership and Team Management
    • Direct and motivate a team of front desk staff to meet revenue, guest satisfaction, and performance goals.
    • Coach and develop staff to ensure they have the skills and knowledge to provide excellent guest service.
  • Guest Service and Resolution
    • Respond to guest requests, resolve issues, and ensure that all guests have a positive experience.
    • Work with guests to resolve any issues or concerns they may have.
  • Operational Management
    • Monitor and direct activity at the resort to ensure the safety and well-being of guests and staff.
    • Ensure that all front desk operations are running smoothly and efficiently.
  • Administrative Tasks
    • Track errors with reservations and take corrective action.
    • Reconcile tax exempt transactions.
    • Ensure PCI compliance with file management.
    • Schedule front desk staff.
    • Issue refunds and process other financial transactions.
  • Additional Responsibilities
    • Complete duties of the Guest Services Director in their absence.
    • Perform other duties as assigned by the supervisor or General Manager.

Requirements

  • Education
    • High school diploma or equivalent.
  • Experience
    • At least 1 year of experience in a hotel front desk role.
    • 6 months of supervisory experience preferred.
  • Skills
    • Flexible schedule.
    • Good time management skills.
    • Competence in all guest service roles.


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