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Operations Manager

2 months ago

Pigeon Forge, Tennessee, United States Dolly Partonâ s Stampede â Pigeon Forge Full time
About the Role

We are seeking a highly motivated and experienced Operations Manager to join our team at Dolly Parton's Stampede in Pigeon Forge. As a key member of our management team, you will be responsible for overseeing various departments, including food and beverage, retail, maintenance, and guest services.

Key Responsibilities
  • Departmental Oversight: Manage and coordinate the activities of multiple departments to ensure seamless operations and exceptional guest experiences.
  • Safety and Risk Management: Develop and implement safety protocols to minimize risks and ensure a secure work environment.
  • Facilities Management: Collaborate with contractors and internal maintenance staff to maintain and improve facilities, ensuring timely and within-budget completion of projects.
  • Team Leadership: Provide guidance, mentorship, and support to Department Managers to enhance their skills and performance.
  • Business Performance: Work closely with the General Manager to achieve company financial and attendance targets, driving business growth and success.
Requirements

To be successful in this role, you will need:

  • 3-5 years of experience in general management and supervision, preferably in the hospitality sector.
  • Proven track record of managing multiple departments and teams.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
What We Offer

We provide a competitive compensation package, including:

  • Medical, dental, life, cancer, and vision insurance plans.
  • A generous company-matched 401(k) program.
  • Paid time off and flexible scheduling.