Retail Operations Supervisor
2 weeks ago
About Us
At Russell Stover, we are passionate about crafting exceptional chocolate products and fostering a positive work environment. Our commitment to excellence, innovation, and teamwork drives us every day.
Company Overview
As a premier manufacturer of boxed, seasonal, and sugar-free chocolates, Russell Stover has been delighting customers for over a century. Our renowned brands, including Whitman's and Pangburn's, are made with the finest ingredients, ensuring quality and satisfaction.
Role Overview
As a Retail Operations Supervisor, you will thrive in a unique retail environment that caters to chocolate enthusiasts seeking both ready-made and personalized gifts. Your leadership will be essential in creating a memorable shopping experience for our customers.
Key Responsibilities
1. Lead, inspire, and develop team members to achieve their best.
2. Recruit and onboard talented associates to enhance store performance.
3. Provide exceptional coaching and training to ensure high service standards.
4. Meet and exceed sales and profitability targets.
5. Manage inventory and control operational expenses.
6. Implement effective merchandising strategies to showcase our products.
7. Oversee the preparation and production of various confectionery items made in-house.
8. Maintain a strong focus on customer service excellence.
Qualifications
Basic Requirements:
- Minimum of 3 years in retail management.
- Proven customer service and sales experience.
- Proficiency in Microsoft Word and Excel.
- Ability to lift up to 50 lbs. and stand for extended periods.
Preferred Qualifications:
- High school diploma or GED.
- Strong leadership and team management capabilities.
- Excellent multitasking and problem-solving skills.
- Effective communication skills with customers and colleagues.
Additional Information
We offer a competitive compensation package, including medical, dental, vision, life insurance, and a 401k plan with a generous company match. At Russell Stover, we celebrate diversity and are committed to creating an inclusive workplace.
Russell Stover is an equal opportunity employer, and we welcome applicants from all backgrounds.
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