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Facilities Operations Supervisor
2 months ago
Compensation:
$60,000.00 annually
About Us:
Smoky Mountain Resorts (SMR) is a hospitality organization dedicated to family values, teamwork, and achieving goals. Our commitment to the Great Smoky Mountains community is paramount.
As a family-owned and operated enterprise for three generations, we uphold a strong dedication to the 'Spirit of Hospitality' that defines SMR and our local community.
Role Overview:
The Facilities Operations Supervisor (FOS) will work closely with the Facilities Manager (FM) to efficiently oversee and manage maintenance operations across the property.
This leadership position will be responsible for supervising the maintenance and overall condition of guest accommodations, public spaces, dining facilities, recreational areas, and hotel grounds.
Key Responsibilities:
Operational Duties:
The FOS will typically work 8 to 10+ hours per shift, 5 or 6+ days a week, depending on occupancy levels and staffing needs.
Peak demand periods, including holidays and weekends, require all team members to collaborate effectively to ensure smooth operations.
In your role, you will:
Assist the Facilities Manager in minimizing breakdowns, optimizing maintenance costs, and achieving maintenance objectives as outlined in property and maintenance manuals.
Oversee daily operations of the maintenance technical team, ensuring all areas including guest rooms, buildings, recreational facilities, and grounds are well-maintained.
Ensure completion of all assigned work orders as tracked through the property management system.Promote safe and efficient use of tools and equipment; report any incidents or unsafe conditions to your supervisor immediately.
Maintain accurate records and documentation related to repairs.Respond promptly to guest-related issues or maintenance requests, troubleshooting and repairing to prevent recurrence.
Adhere to safety protocols and actively participate in safety training, ensuring compliance with safety standards.
Achieve approved preventative maintenance targets for each period.
Maintain chemicals, equipment, and areas to meet company standards as assigned.
Communicate effectively with management regarding projects, inventory, emergency maintenance issues, and guest impact items.
Collaborate with local health and safety agencies to ensure compliance.
Uphold the highest standards of cleanliness and maintenance throughout the property.
Ensure compliance with safety certifications and protocols related to biohazard handling.Possess knowledge of and adhere to all company policies and procedures.
Perform various tasks related to projects and other duties as assigned by the Facilities Manager or General Manager.
Management reserves the right to modify these duties as necessary.
Team Collaboration:
Foster open communication with team members by providing regular feedback and guidance when necessary.
Work collaboratively with other team members and supervisors to address issues and coordinate tasks for efficient operations.
Train and oversee maintenance team members to ensure compliance with waterpark and pool maintenance standards.Review maintenance requests, prioritize tasks, and delegate assignments based on urgency and resource availability.
Contribute to a positive team environment.Engage with team members and guests in a friendly and professional manner at all times.
No team member should pose a direct threat to the health or safety of themselves or others.
Commitment to Exceptional Service:
Align with SMR's commitment to guest satisfaction and future stays by leading through example and promoting excellent service.
Demonstrate a commitment to SMR standards by responding promptly to management and team member inquiries.
Quality Assurance:
Maintain a high standard of accuracy in all job-related tasks and projects.
Regularly inspect buildings and grounds to identify current and potential maintenance needs.
Supervise corrective, preventative, and predictive maintenance activities to ensure targets are met.
Maintain confidentiality and exercise good judgment regarding sensitive information.
Ensure work areas are safe, organized, and well-maintained.
Position Requirements:
Personality Traits:
Exhibit a clear understanding of right and wrong.
Be motivated, energetic, flexible, cooperative, and friendly.
Enjoy working with people and delivering outstanding guest service.
Adhere to attendance and dress code policies.
Be willing to learn best practices and adapt to procedural changes.
Contribute positively to team dynamics.
Serve as a positive influence on others.
Maintain appearance, hygiene, and dress that reflect the company's image.
Skills and Knowledge:
Ability to work independently or as part of a team.
Thrive in a fast-paced, demanding work environment.
Communicate effectively in English: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
Possess strong problem-solving and organizational skills with excellent attention to detail.
Must prioritize, plan, meet deadlines, and practice time management skills daily.
Be digitally savvy and able to learn and utilize relevant software systems for team member training and operations.
Education and Experience:
A high school diploma or equivalent is required.
A minimum of 2 years of maintenance experience is required.
At least 1 year of direct supervision of a team of 4+ members in a relevant field is required.
Technical certifications or vocational training in relevant fields is preferred.
HVAC and CPO certification or the ability to obtain within 6 months of employment.
Proven experience in hotel engineering, facility maintenance, or a related role.
Hospitality experience in the Hotel/Condo/Residential Industry is preferred.
Strong knowledge of HVAC, electrical, plumbing, and mechanical systems.
A valid driver's license and eligibility for company insurance are required.
Ability to work with a diverse workforce.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Company-sponsored vacation
Physical Requirements:
Specific vision abilities required for this position include peripheral, distance, close, and depth perception, along with the ability to adjust focus.
Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine, and water.
Stand and walk for the majority of the day. This position requires continuous ability to remember information.Collier Development Company is an equal opportunity employer.
Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Collier Development Company fosters a warm and welcoming culture where ideas and decisions from all individuals contribute to our relevance in an ever-evolving world.
