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Photography Operations Team Lead

2 months ago


Pigeon Forge, Tennessee, United States Dollywood Full time
About the Role

We are seeking a highly skilled and experienced Photography Operations Team Lead to join our team at Dollywood. As a key member of our operations team, you will be responsible for leading, training, and developing our photography hosts to ensure exceptional guest experiences.

Key Responsibilities
  • Leadership and Development: Assist in leading, training, and developing photography hosts to ensure they have the skills and knowledge needed to provide exceptional guest experiences.
  • Operational Management: Ensure photo-specific daily operating competencies are managed effectively and consistently reinforced, including effective photography, sales skills, guest relations skills, and basic hardware/software maintenance and troubleshooting.
  • Business Strategy Execution: Effectively execute business strategies created by management to drive sales and revenue growth.
  • Financial Management: Maintain site budget for assigned location and ensure proper handling of customer credit card information in compliance with company procedures and PCI standards.
  • Team Management: Lead and motivate effective sales teams, participate in meetings with leadership, and demonstrate strong customer service and interpersonal skills.
  • Recruitment and Onboarding: Assist with recruiting, hiring, onboarding, training, and developing property photo operations teams.
  • Communication and Collaboration: Ensure proper flow of communication among all leadership levels regarding significant events, meetings, and initiatives.
  • Performance Management: Motivate and evaluate team performance to develop and grow the team and the business.
  • Compliance and Safety: Comply with, support, and ensure photo team compliance with all department and park-specific policies, legal requirements, standards, procedures, and initiatives, including safety protocols and procedures.
Requirements
  • Education and Experience: Minimum 18 years of age, photography experience preferred, previous experience in retail or service environment preferred.
  • Skills and Abilities: Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees, must reflect Dollywood's image by being genuinely friendly and caring, must be self-motivated and disciplined, and able to prioritize and complete work assignments on a timely basis.
  • Physical Demands: Able to sit and/or stand for long/short periods, able to work in small, confined areas, and able to lift up to 50 pounds with assistance.
About Dollywood

Dollywood is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.