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Facilities Operations Manager
2 months ago
Compensation:
$65,000 - $70,000 annually
About Us:
At Smoky Mountain Resorts, we are dedicated to providing a family-oriented and collaborative environment within the hospitality sector. Our commitment to the Great Smoky Mountains community is at the heart of our operations.
As a third-generation, family-owned business, we uphold the 'Spirit of Hospitality' and strive to contribute positively to our community.
Role Overview:
The Facilities Operations Manager (FOM) is responsible for the comprehensive management and oversight of the Facilities Department at SMR.
This position aims to minimize equipment failures and optimize maintenance expenditures while adhering to budgetary constraints.
The FOM will coordinate planned maintenance activities, including corrective, preventive, and predictive measures, in collaboration with the maintenance and operations teams.Key Responsibilities:
Operational Management:
The FOM will typically work 8 to 10+ hours per shift, 5 or 6+ days per week, depending on operational needs.
During peak periods, including holidays and weekends, all team members are expected to collaborate to ensure the Facilities Department operates smoothly.
Focus on minimizing equipment failures and maintaining cost-effective operations while adhering to budget guidelines for expenses and labor.Directly supervise daily operations of a technical maintenance team, which includes guest accommodations, facilities, recreational areas, and grounds upkeep.
Ensure compliance with safety protocols and actively participate in safety training initiatives. Maintain ownership of safety systems.Ensure safe and efficient use of tools and equipment; report any incidents or unsafe conditions to the supervisor immediately.
Maintain accurate records and documentation of repairs conducted.Coordinate planned maintenance activities with the maintenance and operations teams.
Communicate effectively with property General Managers regarding project updates, scheduling, inventory management, billing, emergency maintenance issues, and team performance.
Collaborate with local health and safety agencies to ensure compliance with regulations.Manage relationships with external contractors and vendors involved in maintenance services for SMR properties.
Oversee the maintenance of company vehicles and equipment, ensuring timely servicing.Ensure the security of all company tools and equipment.
Provide maintenance team members with the necessary resources to perform their duties.
Transition to electronic documentation where applicable.
Develop weekly work schedules for review and approval to support daily operations.
Ensure compliance with SMR, state, and federal labor guidelines.
Engage positively with team members and guests throughout all shifts.
Adhere to TOSHA certification requirements and biohazard safety protocols.
Maintain knowledge of and comply with all company policies and procedures.
Perform additional duties as assigned by management.
Team Development:
Oversee the training and evaluation of maintenance team members to ensure compliance with required standards.
Review maintenance requests, prioritize tasks, and delegate assignments based on urgency and resource availability.
Foster open communication with team members by providing regular feedback and guidance.
Address team member concerns promptly and professionally, in alignment with SMR core values.Conduct meaningful performance evaluations to promote open dialogue.
Act as a mentor for SMR's most valuable asset – its team members.
Create a supportive environment that encourages team members to reach their full potential.
Recognize and celebrate team achievements.
Facilitate team member engagement and resolve workplace conflicts.
Commitment to Exceptional Service:
Maintain the highest standards of cleanliness and maintenance across all SMR properties, including guest rooms and common areas.
Align with SMR's commitment to guest satisfaction by leading by example and promoting excellent service.
Encourage team members to engage in positive guest interactions.Demonstrate commitment to SMR standards by responding promptly to management and team member needs.
Quality Assurance:
Uphold high standards of accuracy in all job functions and projects.
Regularly inspect facilities to identify current and potential maintenance needs.
Respond promptly to guest-related issues to prevent recurrence.
Coordinate maintenance activities to ensure targets and goals are met.
Identify opportunities for improving equipment reliability and maintainability.Manage maintenance services to achieve SMR standards and foster positive team relations.
Ensure that cleanliness and timeliness standards are consistently met by the team.
Assist management in addressing performance issues, including administering disciplinary actions when necessary.
Participate in leadership training to enhance hospitality and management skills.Maintain confidentiality and exercise sound judgment regarding sensitive information.
Ensure work areas are organized and safe.
Position Requirements:
Personal Attributes:
As a professional leader:
exhibit honesty, integrity, and accountability, while maintaining a tactful approach under pressure.
Demonstrate motivation, flexibility, and a cooperative spirit.Enjoy working with and training others while providing excellent service.
Willingness to learn and adapt to new practices.
Contribute to a positive team environment and recognize the accomplishments of others.
Exhibit professionalism in appearance and conduct.
Skills and Knowledge:
Ability to observe and assess properties comprehensively.
Maintain good physical condition to perform various indoor and outdoor tasks.
Train team members in safety and emergency response techniques.
Thrive in a fast-paced work environment.Communicate effectively in English, with the ability to adapt to Spanish when necessary.
Possess strong organizational skills and attention to detail.
Prioritize tasks and manage time effectively.
Address conflicts constructively and facilitate resolutions.
Proficient in Microsoft Office applications, including Outlook and Excel.Adapt to new technologies and systems as required.
Monitor and assess property conditions to identify potential safety hazards.Education and Experience:
A high school diploma or equivalent is required.
A minimum of 5 years of experience in the hospitality or residential industry is necessary.
Demonstrated leadership experience in managing teams effectively.
Experience supervising 10-14 team members is required; experience with larger teams is preferred.
Proven track record in managing capital projects.
Maintenance experience is essential.
Certifications:
Preferred certifications include HVAC and CPO.
Valid driver's license and eligibility for company insurance are required.
Ability to work effectively with a diverse workforce.
Benefits:
Years of Service Getaway (a company-paid vacation after one year of service)
401k with a 4% company match
Affordable health, dental, and vision insurance
Paid Time Off
Opportunities for professional growth
Tuition reimbursement
Employee discounts
Physical Requirements:
Specific vision abilities required for this role include peripheral, distance, close, and depth perception.
Ability to work outdoors in varying temperatures and conditions.
Some tasks may be performed in an office environment. This position requires the ability to retain information consistently.Collier Development Company is an equal opportunity employer.
We consider applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
Collier Development Company fosters a welcoming culture where diverse ideas and perspectives are valued.
