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Front Desk Manager

2 months ago

Pigeon Forge, Tennessee, United States Bluegreen Vacations Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Bluegreen Vacations. As a key member of our Front Office Department, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience.

Key Responsibilities
  • Guest Service: Provide warm and welcoming greetings to guests, ensuring a smooth and efficient check-in process.
  • Team Leadership: Manage, lead, and train a team of front office staff to deliver exceptional customer service.
  • Inventory Management: Monitor and maintain inventory levels of supplies and amenities to ensure seamless operations.
  • Operational Efficiency: Analyze and improve front office processes to increase productivity and reduce costs.
Requirements
  • Education: High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Experience: 4+ years of experience in hotel or resort management, with a focus on customer service and team leadership.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and knowledge of hotel operations and yield management.
Benefits
  • Competitive Compensation: Base salary plus bonus potential.
  • Benefits Package: Medical, dental, and vision insurance, 401(k) match, paid time off, and more.
  • Professional Growth: Opportunities for career advancement and professional development.