Tier II Help Desk Specialist

1 week ago


Quantico, Virginia, United States Geospatial And Cloud Analytics Inc Full time
Job Overview

Geospatial and Cloud Analytics Inc. is seeking a Help Desk Tier II Administrator to provide exceptional technical support and assistance. This role is crucial in ensuring that end-users receive timely and effective solutions to their IT-related issues.

Key Responsibilities
  • Address and resolve service requests and incidents related to software and hardware.
  • Consult with users to troubleshoot technical challenges and respond to inquiries through various channels.
  • Support both internal and external clients with computer hardware, software, network access, and telecommunications systems.
  • Utilize problem-solving skills to diagnose and analyze issues, referencing historical data as needed.
  • Route complex issues to specialized support teams and maintain accurate records of service requests.
  • Collaborate with system administrators and developers to ensure efficient resolution of incidents.
  • Provide outstanding customer service across all organizational levels.
Required Qualifications
  • DoD IAT Level I, Security+ CE certification.
  • 3-5 years of progressive experience in IT support or a related field.
  • Proficient in resolving software and hardware issues beyond Tier I support.
  • Possess a Top Secret clearance.
  • High school diploma or equivalent.
Benefits

Geospatial and Cloud Analytics Inc. offers a competitive benefits package, including:

  • 401(k) matching
  • Company-sponsored events
  • Comprehensive health, dental, and vision insurance
  • Paid time off, including federal holidays
  • Parental leave
  • Life and AD&D insurance
  • Employee referral program

At Geospatial and Cloud Analytics Inc., we are committed to innovation and excellence in technology services, empowering organizations to thrive in the digital age.



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