Tier II Help Desk Support Specialist

1 week ago


Quantico, Virginia, United States Geospatial And Cloud Analytics Inc Full time
Job Overview

Geospatial and Cloud Analytics Inc. is actively seeking a Help Desk Tier II Administrator to enhance our operational capabilities. This role is pivotal in providing advanced technical support to our end-users, addressing both software and hardware challenges.

Key Responsibilities

As a Help Desk Tier II Administrator, you will:

  • Resolve service requests and incidents related to end-user technology issues.
  • Engage with users to troubleshoot and diagnose technical problems through various communication channels.
  • Support both internal and external clients with computer hardware, software, network, and telecommunications systems.
  • Utilize analytical skills to identify, isolate, and address issues, leveraging historical data for effective problem resolution.
  • Coordinate with specialized support teams when necessary and maintain accurate records of service requests.
  • Notify management of recurring issues and collaborate with system administrators and developers for timely incident resolution.
  • Deliver exceptional customer service to all organizational levels.
Essential Qualifications

The ideal candidate will possess:

  • DoD IAT Level I, Security+ CE certification.
  • A minimum of 3-5 years of progressive experience in Information Technology (IT) support.
  • Proficiency in resolving software and hardware issues, with capabilities extending beyond Tier I support.
  • A valid Top Secret security clearance.
  • A high school diploma or equivalent.
Benefits

At Geospatial and Cloud Analytics Inc., we value our employees and offer a comprehensive benefits package, including:

  • Competitive salary and compensation.
  • Paid time off, encompassing federal holidays and additional leave days.
  • Parental leave and bereavement leave.
  • Company-sponsored short-term and long-term disability insurance.
  • Life and accidental death & dismemberment insurance.
  • Medical, dental, and vision coverage.
  • 401(k) savings plan with company matching.
  • Employee referral program.

Join us in our mission to empower individuals and organizations through innovative technology solutions.



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