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VTC Support Specialist

2 months ago

Quantico, Virginia, United States ManTech Full time
Job Summary

ManTech is seeking a highly skilled VTC Support Specialist to join our team in supporting our Marine Corps Intelligence Activity contract on MCB Quantico. As a VTC Support Specialist, you will be responsible for providing unparalleled Voice and VTC support to the Marine Corps intelligence community around the world.

Key Responsibilities
  • Provide Tier II Phone Support: Troubleshoot and resolve customer incidents related to network connections, conference room video systems, and VoIP phones.
  • End User Support: Offer in-room and external network support, including graphical user interface access and operability, troubleshooting, scheduling, and administering video teleconferences.
  • Maintenance and Upgrades: Perform maintenance tasks, such as powering on devices, inspecting and connecting cabling, and confirming system availability. Conduct integration and configuration of new and existing VTC hardware, including application of security controls.
  • Operations and Management Support: Provide daily operations and management support to the network infrastructure that underlies the VTC platform. Perform patch and firmware upgrades, break/fix support, and onsite assistance for special events.
  • Preventive Maintenance and Support: Perform remote and on-site support of preventive maintenance checks and service. Coordinate and implement scheduling, recording, and teleconferencing sessions as required.
  • Conflict Resolution: Resolve scheduling and technical conflicts when they arise. Assist government representatives in coordinating replacement parts and software updates to correct issues with the Voice and VTC equipment.
  • Documentation and Reporting: Document and report all associated maintenance activities. Support relocation of existing Voice and VTC equipment when required.
  • Training and Support: Develop and provide training to end users on the various systems in use. Provide user support and guidance in the operation of VOIP and VTC equipment and services.
Requirements
  • Education and Experience: Bachelor's degree and 4 years of experience, or 8 years of experience without a degree.
  • Clearance and Certifications: TS/SCI clearance is required. Must have DOD 8570 requirements for IAT I. Possess CCNA Collaboration (or equivalent) certification.
  • Skills and Abilities: Must be able to interact with, extract, and translate customer requirements into working solutions. Experience configuring and maintaining Cisco routers and switches.
Preferred Skills
  • Cisco Experience: Experience with Cisco Jabber, Cisco Telepresence Management Server/Suite, Cisco Prime Collaboration Provisioning (PCP), Cisco Expressway Series, Cisco Meeting Server (CMS), and Cisco Telepresence Room Based Endpoint.
  • Interpersonal and Teamwork Skills: Excellent interpersonal skills and demonstrated ability to work well in a team environment.
  • DOD/IC Experience: Familiarity with DOD/IC Voice/Video technologies and integration methods.
  • Travel: Occasional travel (5%) to local and CONUS/OCONUS sites.