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Help Desk Analyst

2 months ago

Quantico, Virginia, United States General Dynamics Information Technology Full time

Job Summary:

We are seeking a skilled Help Desk Analyst to join our team at General Dynamics Information Technology. As a Help Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining accurate records of all interactions.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Maintain accurate records of all interactions, including tickets, emails, and phone calls
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Active Secret clearance; Must be able to obtain a Top Secret clearance
  • 2+ years of IT support experience in a Help Desk environment
  • Experience with Remedy or other ITSM tools
  • Security+ CE certification
  • High School Diploma
  • Onsite at Quantico, VA
  • US Citizenship required

Preferred Qualifications:

  • Active Top Secret or TS/SCI security clearance
  • Experience with Active Directory

About Us:

General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

Why Work with Us:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays