Technical Support Specialist

1 week ago


Quantico, Virginia, United States Peraton Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Peraton. As a key member of our operations team, you will be responsible for providing technical support to our end users, ensuring maximum issue resolution in minimum time to meet Service Level Agreements.

Key Responsibilities
  • Technical Support: Provide technical support to end users, including troubleshooting computer hardware/software and networking systems.
  • System Maintenance: Support the operations and maintenance of the System infrastructure, including collaboration with R&D to test and optimize product support techniques and tools.
  • Training and Development: Create and provide training materials to support the development of our team members.
  • Metrics and Reporting: Compile monthly metrics to produce to the government, ensuring timely and accurate reporting.
  • On-Call Support: Participate in an on-call schedule to provide 24/7 support to our end users.
  • Applications Knowledge: Possess in-depth knowledge of company products, services, and systems, including experience with Active Directory, RSA Tokens, and SharePoint.
Qualifications
  • Tier II Support Experience: Minimum 2 years of experience in Tier II support, with a strong background in troubleshooting computer hardware/software and networking systems.
  • Security Clearance: Possess a current/active Top Secret security clearance and the ability to obtain/pass a polygraph.
  • Education: Bachelor's degree in a related field, or equivalent experience.
Desired Qualifications
  • Active Directory Experience: Experience with Active Directory, including configuration and troubleshooting.
  • RSA Tokens Experience: Experience with RSA Tokens, including implementation and management.
  • SharePoint Experience: Experience with SharePoint, including configuration and customization.
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.



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