Senior Client Relationship Manager
2 weeks ago
Overview
We are seeking a dedicated professional with a strong background in GIS, communication networks, 5G technologies, and broadband development. Your expertise in geospatial technology will be crucial in enhancing our Telecommunications sales team at Esri. We value individuals who are customer-focused and thrive in collaborative environments, aiming to devise and implement innovative strategies that address the challenges faced by organizations. You will collaborate closely with a team that supports major telecommunications firms in optimizing and expanding their use of Esri technology, uncovering new growth opportunities, and providing expert guidance to fulfill their objectives.
At Esri, our commitment to customer success is paramount. We foster an environment where you can excel and partner with clients in a culture that promotes creativity, teamwork, and enthusiasm.
Responsibilities
Cultivate Relationships. Identify, develop, and execute location strategies for large, intricate organizations. Generate new opportunities within high-profile accounts and strengthen existing relationships. Engage in and present at industry events, workshops, and seminars. Comprehend Customer Needs. Exhibit advanced knowledge of the industry and its implications for GIS applications. Identify key stakeholders and business drivers within organizations, gaining access to executive-level decision-makers. Navigate complex customer budgeting and acquisition processes. Pursue Continuous Learning. Clearly communicate the strengths and benefits of Esri technology in relation to the Telecommunications sector. Regularly conduct research and engage in professional development to maintain competitive knowledge. Utilize innovative presentation skills to enhance visual storytelling. Achieve Results. Proactively manage the account management and sales processes for all opportunities to meet revenue targets. Continuously assess work contributions to address customer needs effectively. Collaborate Effectively. Lead account strategies through consistent collaboration with teams across Esri and its business partners. Actively share knowledge and mentor team members. Demonstrate motivation and resourcefulness while taking the initiative to resolve challenges.Requirements
Proficient understanding of GIS, Esri technology, and the Telecommunications sector and their interrelations. Extensive knowledge of the telecommunications industry, network management, emerging technology trends, and the ability to translate these into comprehensive solutions for clients, including wired and wireless service providers, telecom engineering, and design services. Minimum of 5 years in enterprise sales or relevant consulting or program management roles. Exceptional visual storytelling and negotiation skills across all organizational levels. Proven experience managing the sales cycle, building partnerships, and establishing trust with large clients. Strong financial and business acumen to develop compelling account growth strategies. Familiarity with industry fiscal years, budgeting, and procurement cycles. Willingness to travel domestically or internationally 25-50% of the time. Bachelor’s degree in GIS, business administration, or a related field.Recommended Qualifications
General knowledge of data science or spatial analysis and its application in problem-solving and identifying patterns and trends within organizations. Enthusiasm for collaborating with Esri partners to create co-selling strategies that best support our clients. Master’s degree in GIS, business administration, or a related field.Total Rewards
Esri offers a competitive total rewards strategy that includes leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees and their families, retirement plans, and profit-sharing programs. We provide a minimum of 80 hours of vacation leave, twelve paid holidays throughout the year, and opportunities for personal and professional development.
About Esri
At Esri, we believe that diversity is essential to innovation. When employees with diverse experiences, perspectives, backgrounds, and cultures come together, we create a better workplace. We are committed to fostering a diverse workforce unified under our mission of creating positive global change. Our dedication to diversity, equity, and inclusion is an ongoing journey, and we strive to enhance our workplace so every employee can contribute to their best work.
Equal Opportunity Employer
Esri is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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