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Client Relationship Manager

2 months ago

Philadelphia, Pennsylvania, United States NBME Full time
Job Overview

POSITION SUMMARY

NBME is on the lookout for a Client Engagement Manager to join our Customer Success team. This role involves collaborating with medical institutions and health training programs, offering expertise in the effective use of assessment portfolios to enhance student learning outcomes. The ideal candidate will have a solid understanding of medical, STEM, or health professions education, assessment methodologies, and educational technology, along with a demonstrated history of successful stakeholder engagement and sales. A minimum of 3 years of relevant experience is required.

This position is primarily remote, allowing for flexibility in work arrangements, whether you prefer to work remotely, in a hybrid model, or onsite. We welcome candidates from various locations.

Diversity, Equity, and Inclusion Commitment

At NBME, we are dedicated to innovating and enhancing our services to meet the evolving needs of the healthcare community. Our commitment begins with our people. By attracting and empowering talented individuals from diverse backgrounds and experiences, we can take a comprehensive approach to advancing medical education and assessment. We focus on ensuring that our DEI initiatives are impactful and integrated into every aspect of our operations, including our workforce, workplace culture, products, and services.

KEY RESPONSIBILITIES

  • Act as a liaison between NBME and key stakeholders to ensure a positive customer experience.
  • Conduct account management and sales activities to enhance customer satisfaction and achieve business objectives.
  • Work collaboratively with various teams within NBME, including Outreach, Product Management, Marketing, and Customer Services, to address customer needs across our product and service offerings.
  • Establish and nurture relationships with domestic and international medical schools and other vital stakeholders to inform Product Management about current and future service and product requirements.
  • Willingness to travel to medical schools and conferences as necessary (approximately 10% of the time).
  • Participate in quarterly in-office workdays and other meetings as required.

QUALIFICATIONS

Skills and Competencies

  • Exceptional written and verbal communication skills.
  • Ability to manage multiple projects with varying timelines.
  • Strong organizational skills and attention to detail.
  • Customer-centric approach.
  • Ability to collaborate effectively with team members.
  • Creative problem-solving skills and the ability to anticipate project needs.
  • Comfortable navigating ambiguity and change.
  • Proficient in MS Office applications, particularly Microsoft Teams, Excel, Word, and PowerPoint. Experience with Salesforce or CRM systems is advantageous.

Experience

  • At least 3 years of experience engaging with diverse customer stakeholder groups, with a background in consultative sales or similar roles.
  • A minimum of 3 years of experience utilizing data to identify market needs and trends to drive business activities and enhance customer satisfaction.
  • Familiarity with assessment methodologies and medical education is a plus.

Education

  • A Bachelor's degree is required; a Master's degree is preferred.

About NBME:

NBME provides a diverse range of high-quality assessments and educational services tailored to the needs of students, professionals, educators, regulators, and institutions in the medical education and healthcare sectors. We ensure our assessments meet the highest quality standards and remain relevant to current curricula through collaboration with a wide network of contributors, including volunteers, committees, and external researchers.

We are committed to addressing the needs of educators and learners globally with our assessment products and expert services, including Subject Examinations, Customized Assessment Services, Self-Assessments, and various workshops. Our partnership with the Federation of State Medical Boards enables us to develop and manage the United States Medical Licensing Examination, which evaluates the ability to apply knowledge and skills essential for safe and effective patient care.

Through ongoing research and innovative practices, NBME advances assessment science and supports the development of future assessment professionals through various programs and funding opportunities. Our commitment to diversity, equity, and inclusion is foundational to our strategy and vision, ensuring that these principles are integrated into all aspects of our work.

NBME offers competitive salaries, comprehensive benefits, and a supportive work environment.