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Client Relationship Manager

2 months ago

Philadelphia, Pennsylvania, United States Xavier Creative House Full time
Job Overview

Xavier Creative House (XCH) is on the lookout for a proactive and client-focused Account Manager to enhance our fully remote workforce. This position provides the chance to foster and nurture robust client partnerships within a dynamic healthcare marketing landscape, with a competitive salary range of $65,000 to $75,000, contingent on experience.

As a Certified B Corporation, XCH prioritizes a unique culture and strong connectivity while striving to reduce our environmental impact through a completely virtual framework. We utilize top-tier cloud-based solutions and technologies to efficiently share resources, communicate, collaborate, and connect globally.

Our commitment to sustainability is encapsulated in our 2050 Sustainability Pledge, which emphasizes our efforts to mitigate our carbon footprint, support diverse suppliers, and promote wellness among our team members. By becoming part of XCH, you will engage with a team that harnesses the potential of healthcare marketing, fueled by unparalleled energy, creativity, and a genuine desire to effect meaningful change in the world. If you are prepared to tackle challenges, deliver exceptional outcomes, and contribute to a legacy of innovative and impactful solutions, XCH is the ideal environment for you.

Ideal Candidate Profile

Are you a service-oriented expert who thrives in a vibrant and fast-paced setting? Do you have a knack for establishing and maintaining strong client connections? Are you detail-oriented and capable of juggling multiple tasks seamlessly? If you are committed to providing outstanding service and are passionate about making a difference, we would like to hear from you.

Our ideal Account Manager will possess the following qualities:

  • Service-Oriented: You adopt a supportive mindset, recognizing the current situation and moving forward to assist and contribute. You respond to client inquiries promptly and cater to their unique needs and communication styles, ensuring they feel valued and understood.
  • Relationship Builder: You excel in cultivating and sustaining strong client relationships, ensuring clients feel appreciated and supported at every interaction.
  • Organized: Your attention to detail allows you to manage various priorities with ease, ensuring that all tasks are completed efficiently.
  • Effective Communicator: You prioritize clear communication, providing context to facilitate understanding and ensuring information is conveyed effectively.
  • Collaborative: You thrive in a team-oriented environment, sharing insights and respecting the contributions of others.
Key Responsibilities

The responsibilities of the Account Manager encompass, but are not limited to:

Account Management:
  • Oversee and manage specific client accounts and brands.
  • Respond promptly to client inquiries with accurate information.
  • Develop project scopes, budgets, briefs, and success metrics.
  • Translate client requests into clear internal briefs, securing client approval at necessary stages.
  • Measure and report on project deliverables to ensure client satisfaction.
Project Management:
  • Establish and manage project timelines within the agency's project management system.
  • Oversee workflow to meet deadlines in a fast-paced environment.
  • Secure internal, client, and regulatory approvals on deliverables.
  • Maintain organized files in accordance with agency processes.
  • Ensure timely and accurate delivery of client projects.
  • Track project milestones and budgets, ensuring alignment with project plans.
  • Close out and bill projects following agency approval processes.
  • Identify and resolve issues promptly, involving higher management when necessary.
  • Monitor ongoing costs and provide accurate production quotations.
Collaboration and Communication:
  • Clearly delegate tasks to project team members, ensuring clarity in roles and responsibilities.
  • Lead status updates and client calls, providing regular progress reports.
  • Utilize templates for project communications and status reports to ensure consistency.
  • Prepare research and background information for briefs, pitches, and presentations.
  • Collaborate with cross-functional teams, including creative, production, and planning departments.
Continuous Improvement:
  • Engage in ongoing training and education programs to enhance professional skills.
  • Conduct post-project evaluations to identify improvement areas and promote continuous growth.
Qualifications

Education & Experience:

  • Bachelor's degree in Marketing, Business, or a related field.
  • Experience in medical, regulatory, and healthcare marketing is preferred.
  • Project Management certification is a plus.
  • Exceptional communication and presentation skills.
  • Strong organizational, time management, and prioritization abilities.
  • Ability to work independently with minimal oversight.
  • Familiarity with client regulatory systems and platforms.
  • Proficiency in Microsoft Office suite and Adobe Acrobat.
  • Demonstrated ability to delegate tasks and oversee team members.
Work Environment

This role is primarily remote but may require occasional travel for client meetings and industry events. It necessitates extended periods of sitting, frequent computer use, and participation in virtual meetings that require clear speech and hearing. Candidates must maintain a quiet, ergonomic workspace with reliable internet access.

About Xavier Creative House (XCH)

Founded in 2013, Xavier Creative House is a pioneering agency committed to transforming healthcare marketing. We view the market through a unique lens, crafting bold and evocative solutions tailored to genuine industry needs. At XCH, we do not merely follow trends; we set them, driving impactful change and making a significant difference in the healthcare landscape.

Core Values
  • Bold & Evocative: Always think outside the box to create solutions that transcend the status quo.
  • Respect & Candor: Build trust through authenticity and open communication aimed at supporting others' success.
  • Service-Centric: Address the unique needs and communication styles of each individual to ensure they feel valued.
  • Empowered Mindset: Foster original thinking and personal growth through continuous learning.
  • Harness the Magic: Cultivate positive energy to achieve ambitious goals that exceed expectations.
What We Offer
  • 100% Virtual Company: Work from anywhere while staying connected through a robust virtual infrastructure.
  • Comprehensive Health Benefits: Health, dental, and vision insurance to support your well-being.
  • Competitive Compensation: Base salary complemented by commission and bonus opportunities.
  • Generous Paid Time Off: Enjoy a healthy work-life balance with ample paid time off and holidays.
  • Retirement Plan: 401(k) retirement plan with company match for your future security.
  • Professional Development: Opportunities for continuous learning and career advancement.
  • Wellness Programs: Initiatives to promote physical, mental, and emotional well-being.
  • Career Growth: Opportunities to advance within a dynamic and growing company.
  • Collaborative Environment: Be part of a team that values your input and ideas.
  • Commitment to Sustainability: Join a company dedicated to social responsibility and environmental sustainability.

Salary Range: The expected salary range for this position is $65,000 to $75,000 per year, based on experience and qualifications.