Service Technician Supervisor
2 weeks ago
Build your future with New Way Trucks
New Way Trucks is a family-owned enterprise that has thrived through three generations. We merge family principles with state-of-the-art technology to achieve excellence in heavy manufacturing. As the largest privately-owned refuse equipment manufacturer in North America, our equipment is utilized across all 50 states, as well as in Canada, Latin America, Asia, and beyond.
We are currently in search of a Service Technician Supervisor to play a pivotal role within our manufacturing operations. This individual will oversee the Service Technicians in the Mounting division, bringing strong leadership, diesel mechanics, and automotive electronics expertise to the role.
Your Responsibilities:- Provide training and guidance to Service Technicians within the Mounting division.
- Conduct timely and constructive performance evaluations.
- Engage in the hiring process and manage coaching, disciplinary actions, and terminations in alignment with company policies.
- Coordinate with department managers and supervisors to ensure prompt troubleshooting of chassis and truck issues.
- Lead and direct the Service Technician team, ensuring tasks are executed efficiently and to high standards.
- Assist in training personnel on the installation of electrical control systems for equipment, utilizing knowledge of electronics, hydraulics, and pneumatics.
- Maintain detailed records of repairs and rework conducted by Service Technicians in Epicor.
- Collaborate with external suppliers and service centers to coordinate repair and service tasks.
- Work alongside the engineering department on necessary modifications.
- Stay updated on technical and chassis software advancements.
- Ensure all work performed adheres to company standards and safety regulations.
- A minimum of five years of relevant experience, with at least one year in a supervisory capacity preferred.
- Excellent communication skills across all organizational levels.
- Ability to effectively plan and implement changes.
- Strong organizational and problem-solving abilities, with the capacity to multitask and work with urgency and minimal supervision.
- Proficient in computer skills, including Microsoft Office, Payroll, and Enterprise Resource Planning Software.
- Ability to maintain regular attendance in accordance with company policies.
- Family-Owned: Experience a close-knit environment where every team member is valued and contributions are recognized.
- Midwest Values: Integrity, hard work, and community are at the core of our operations.
- Innovation at Heart: We are dedicated to staying ahead of the curve, continually investing in technology and our workforce.
- Competitive Benefits: Enjoy competitive wages, comprehensive benefits, and opportunities for professional growth.
This job description outlines the general nature and level of work expected of an individual in this position. All listed job requirements indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
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