Customer Service Specialist

2 weeks ago


Goodlettsville, Tennessee, United States Insight Global Full time

Position Overview:
We are seeking dedicated Customer Service Specialists to join our dynamic team at Insight Global. This role is essential in providing support to our Human Resources Shared Services department.

Key Responsibilities:
The selected candidates will be tasked with:

  • Responding to incoming inquiries and managing a range of transactions related to HR policies.
  • Addressing topics such as employee benefits, leave management, and general employment inquiries.
  • Assessing and analyzing employee requests or concerns to determine the best course of action.
  • Communicating resolutions effectively and escalating issues when necessary.
  • Preparing and processing relevant documentation and paperwork.

Company Commitment:
At Insight Global, we are dedicated to fostering a diverse and inclusive workplace where every individual can express their authentic selves. We are proud to be an equal opportunity employer, ensuring that all qualified candidates receive fair consideration for employment, regardless of their background or personal characteristics.

Qualifications:
To be successful in this role, candidates should possess:

  • Experience with Human Capital Metrics (such as Oracle, Workday, or Lawson).
  • Familiarity with payroll or HRIS systems.
  • A minimum of 2-3 years of experience in a high-volume call center environment.
  • A high school diploma or equivalent.

Essential Skills:
Successful candidates will demonstrate strong:

  • Communication abilities.
  • Multitasking skills.
  • Professional phone etiquette.

We look forward to welcoming individuals who are eager to contribute to our mission and uphold our values.



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