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Customer Service Representative

2 months ago

Goodlettsville, Tennessee, United States Automated Collection Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Automated Collection Services, Inc. (ACSI). As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and ensuring a seamless experience for our customers.

Responsibilities
  • Handle Client Inquiries: Respond to client inquiries via phone, chat, or email with empathy and professionalism.
  • Resolve Customer Issues: Resolve customer issues promptly and effectively, ensuring a positive outcome for the client.
  • Collaborate with Senior Agents and Leadership: Work closely with senior agents and leadership to ensure exceptional service delivery and address any customer concerns.
Requirements and Qualifications
  • High School Diploma or Equivalent: A high school diploma or equivalent is required, with a degree preferred.
  • Strong Computer Skills: Possess strong computer skills and the ability to learn new software.
  • Excellent Customer Service and Communication Skills: Demonstrate excellent customer service and communication skills, with the ability to de-escalate high-stress calls.
  • Ability to Obtain Federal Security Clearance: Ability to obtain federal security clearance.
  • Reliable Transportation: Possess reliable transportation to and from work.
Work Schedule

This position requires flexibility to work evenings, based on our business needs. During peak seasons throughout the year, hours of operation may be extended.

  • Monday: 8:00 am - 9:00 pm
  • Tuesday - Wednesday: 8:00 am - 8:00 pm
  • Thursday - Friday: 8:00 am - 6:00 pm
Benefits

We offer a comprehensive benefits package, including:

  • Health and Welfare Benefits: Comprehensive health and welfare benefits, including medical, dental, vision, and HSA.
  • 401(k) Eligibility: Eligibility for 401(k) after 90 days of employment.
  • Paid Time/Unpaid Time Off Program: 11 paid holidays, paid sick time, unpaid time off, and paid vacation time.
Company Overview

Automated Collection Services, Inc. (ACSI) is a leading provider of customer service solutions, dedicated to delivering exceptional service to our clients. We are committed to providing a positive and supportive work environment, with opportunities for growth and development.