Customer Service Specialist

2 months ago


Goodlettsville, Tennessee, United States Insight Global Full time

Position Overview:
We are seeking dedicated individuals to join our Human Resources Shared Services team as Customer Service Specialists. This role is crucial in providing exceptional support to our employees.

Key Responsibilities:
As a Customer Service Specialist, you will:

  • Handle incoming calls and address a variety of inquiries related to HR policies.
  • Assist with transactions involving benefits, leave management, and employment-related questions.
  • Evaluate employee requests and concerns, interpreting situations to determine appropriate resolutions.
  • Communicate resolutions effectively and escalate issues when necessary.
  • Prepare and process relevant documentation and paperwork.

Company Commitment:
At Insight Global, we are dedicated to fostering a diverse and inclusive workplace where every individual can express their authentic selves. We are an equal opportunity employer, ensuring that all qualified candidates receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, marital status, national origin, disability, or any other characteristic protected by law.

Qualifications:
To be successful in this role, candidates should possess:

  • Experience with Human Capital Metrics (Oracle, Workday, Lawson).
  • Familiarity with payroll or HRIS systems.
  • 2-3 years of experience in a high-volume call center environment.
  • A high school diploma or equivalent.

Essential Skills:
Strong communication, multitasking abilities, and a confident phone presence are vital for this position.



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