Client Support Representative

4 weeks ago


FlognylaChapelle, Bourgogne-Franche-Comté, United States IO Staffing, Inc. Full time
Job Overview

Position Title: Client Support Representative

Department: Customer Support

Reports To: Customer Support Supervisor

Required Skills and Qualifications:

  • Ideal candidates should demonstrate the ability to collaborate within a team, adhere to established protocols, thrive under pressure, and consistently meet deadlines.
  • Must exhibit strong organizational skills, be proactive, possess effective problem-solving abilities, and manage multiple tasks concurrently.
  • Attention to detail and focus are essential.
  • Excellent verbal and written communication skills are required.
  • A minimum of 2 years of experience in customer service or call center roles within an office setting is preferred.
  • Proficiency in Microsoft Outlook, Excel, Word, Adobe, and internet navigation is necessary.

Key Responsibilities:

  • Engage with clients through various communication channels (telephone, email, etc.) to arrange payment plans for outstanding invoices.
  • Utilize knowledge of client accounts to effectively address inquiries, resolve issues, manage billing disputes, and rectify misapplied payments to ensure high-quality customer service.
  • Collaborate within a cross-functional team to deliver exceptional customer service and prompt responses to client inquiries.
  • Quickly assess customer concerns and requirements while balancing organizational revenue objectives.
  • Handle customer inquiries in accordance with established policies, procedures, and standards.
  • Consistently demonstrate role-specific competencies.
  • Uphold corporate values in all interactions.

Position Type and Work Schedule:

This is a full-time role with a compensation rate of $20 per hour. Standard working hours are Monday through Friday, from 9:00 a.m. to 6:00 p.m.

Please be aware that this job description is intended to provide a general overview of the position and is not exhaustive of all tasks, duties, or responsibilities that may be required. Responsibilities may change at any time with or without notice.



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