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Customer Support Representative
2 months ago
Job Title: Customer Support
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our Support Team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Responsibilities:
* Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
* Respond to customer inquiries and resolve issues in a professional and courteous manner.
* Collaborate with internal teams to resolve complex customer issues and provide solutions.
* Maintain accurate records of customer interactions and issues.
* Participate in ongoing training and development to enhance customer service skills and product knowledge.
Requirements:
* High school diploma or equivalent required; associate or bachelor's degree preferred.
* Two to three years of customer service experience required.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize multiple tasks.
* Basic knowledge of computers and software applications.
Work Environment:
* The worker is not substantially exposed to adverse environmental conditions.
* Travel demands for this position are estimated up to 0%.
Physical and Mental Demands:
* Sedentary work exerting up to 10 pounds of force occasionally.
* Expressing and receiving detailed information through written and oral communication.
Streck is an Equal Opportunity/Affirmative Action employer and forbids discrimination against any employee or applicant because of race, color, religion, gender, sexual orientation, gender identity, transgender status, national origin, disability, genetic information, citizenship, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.
