Client Support Coordinator
2 weeks ago
Position Title: Client Service Representative
Job Summary:
The Client Service Representative plays a vital role in delivering exceptional customer support and maintaining existing client relationships while also pursuing new account opportunities. This position is essential for ensuring that our clients receive the highest level of service.
Scope of Work:
Approximately 40% of the responsibilities will be conducted in an office environment, with the remaining duties performed in the field. A foundational understanding of the healthcare sector is necessary.
Key Responsibilities:
- Identify and cultivate new business opportunities through proactive fieldwork and networking.
- Conduct regular outreach via phone and in-person visits to established accounts, assessing client satisfaction and reviewing service levels.
- Ensure that client protocols are consistently updated and accurately maintained.
- Organize and lead informational meetings to engage clients.
- Address quality control concerns promptly and professionally.
- Communicate client feedback and issues to management for resolution.
- Present our clinic's offerings to both current and potential clients through tours and presentations.
- Participate in quarterly sales meetings and other company events.
- Re-engage former clients by addressing their concerns and converting them back to active accounts.
- Conduct maintenance calls to potential clients identified through networking efforts.
- Achieve specific objectives related to client interactions, including maintenance and prospecting calls.
- Maintain strong communication with both new and existing clients through regular visits.
- Set personal goals for client engagement and report progress to management on a weekly and monthly basis.
- Stay informed about all company programs, services, and resources available to clients.
- Manage an inventory of marketing materials and supplies.
Qualifications:
Experience: A 2 or 4-year college degree or equivalent experience in a health-related field is preferred.
Previous experience in customer service or sales is essential.
Professional appearance and strong interpersonal skills are required.
Excellent verbal and written communication abilities are necessary.
Strong negotiation and customer service skills are essential.
Proficiency in computer applications such as Word and Excel is required.
A reliable vehicle, valid driver's license, and current insurance are necessary.
Job Benefits:
We offer a competitive benefits package, including:
- Competitive compensation based on skills and experience.
- Comprehensive medical, dental, and vision coverage.
- Flexible benefits allowing you to choose what suits you best.
- Sick leave.
- Holiday pay.
- Vacation time.
Job Location: La Mirada / Irwindale
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