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Client Support Associate
2 months ago
We are a prominent sales and business development firm in the San Diego area that represents top clients in the technology and telecommunications industries. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement.
Job Responsibilities:- Work directly with customers to promote our clients' brand, products and services
- Explain product features and benefits to customers and confidently answer any inquiries
- Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
- Analyze client acquisition metrics and KPI's to maximize sales and drive revenue
- Adhere to our clients' compliance standards and maintain professionalism throughout the sales process
- Drafts, organize and maintain sales contracts on behalf of our clients
- Attend in-person and virtual meetings with fellow Client Support Representatives to develop customer service, sales, and leadership skills
- 0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required
- High school diploma or equivalent
- Strong written and verbal communication skills
- Exceptional time management and organizational skills
- Eager to improve current skills
- Ability to grasp new concepts quickly to develop professionally
- Ability to confidently present information to clients, customers and teammates
- Basic knowledge of the sales cycle is a plus
We are committed to seeing our entry level Client Support Representatives succeed, so we provide the necessary tools and resources to thrive within our company. Each entry level Client Support Representative receives in-house training from our Senior Client Support team.
**If you feel that you would excel in this role, we are eager to hear from you. Please submit your resume, and an HR associate will be in touch with you soon.
**
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