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Client Support Specialist

2 months ago


FlognylaChapelle, Bourgogne-Franche-Comté, United States IO Staffing, Inc. Full time
Job Overview

Position Title: Client Support Specialist

Department: Customer Support Services

Reporting To: Sales Supervisor

Position Summary:

The Client Support Specialist engages potential clients by addressing inquiries related to products and services, while also providing insights into additional offerings. This role involves processing orders, drafting communications, and fulfilling client requirements to guarantee satisfaction.

Required Skills and Experience:

  • Ability to collaborate effectively within a team
  • Strong verbal and written communication abilities
  • A minimum of 2 years of experience in customer service or call center roles
  • Proficient in using Outlook, Excel, Word, Adobe, and web-based resources
  • Adherence to established protocols and procedures
  • Capacity to thrive under pressure and meet deadlines
  • Attention to detail is essential
  • Experience in a dynamic and fast-paced environment is required
  • Fluency in both verbal and written English
  • Ability to perform efficiently in a high-velocity work setting
  • Exhibit professionalism in interactions with clients and colleagues
  • Exceptional organizational capabilities
  • Flexibility and organization in response to changing workloads
  • Ability to contribute to team success while also working independently

Key Responsibilities:

  • Handle client inquiries in accordance with established policies and workflows
  • Utilize knowledge of state agency processes to assist clients with necessary filings
  • Communicate with clients to resolve filing inquiries and provide documents as needed
  • Act as a liaison between internal teams and clients
  • Maintain comprehensive knowledge of products, policies, and procedures to ensure accurate and consistent responses
  • Collaborate within a multi-functional team to deliver high-quality customer service and prompt responses to client requests
  • Quickly assess client concerns and needs while balancing organizational revenue considerations
  • Consistently demonstrate role-specific competencies
  • Uphold corporate values in all interactions

Position Type and Work Hours:

This is a full-time position with a compensation rate of $20 per hour. Standard working hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Please note that this job description is intended to provide a general overview of the responsibilities and requirements of the position. Duties and responsibilities may be subject to change at any time.