Client Support Specialist

3 months ago


La Follette, United States LaFollette Medical Center Full time
Position Overview

The Customer Service Representative plays a crucial role in ensuring client satisfaction by effectively managing inquiries and requests. This position involves:

  • Order Processing: Handling and processing customer orders efficiently.
  • Correspondence Preparation: Drafting and preparing communications to address customer needs.
  • Customer Needs Fulfillment: Actively working to meet and exceed customer expectations.

This role relies on established protocols and guidelines to execute tasks and is performed under direct supervision. The representative typically reports to a supervisor or manager.

Qualifications

Applicants should possess a high school diploma or an equivalent qualification. A minimum of six months of prior experience in customer service is required. Familiarity with standard concepts, practices, and procedures in the field is essential for success in this role.



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