Human Resources Service Agent
2 weeks ago
Position Summary
The Human Resources/Payroll Service Agent is responsible for delivering HR and Payroll transactional and administrative support to executives, managers, employees, vendors, and other stakeholders through direct communication channels such as phone, email, and fax. As part of a collaborative team, service center agents serve as the primary point of contact for HR clients, offering a variety of services. These services encompass transaction processing, inquiry responses, program management, and data/records oversight.
Key Responsibilities:
1. Responds to customer inquiries via telephone and retrieves information from various sources using computer systems.
2. Delivers services by gathering information from clients, executing moderately complex transactions, sourcing answers from a knowledge base and online resources, documenting and tracking service requests in a case management system, composing notes and emails to finalize service, and organizing documents both electronically and physically.
3. Collaborates with team members to perform diverse tasks across HR functions, both on and off the phone. Redirects or escalates calls/cases to other service groups as necessary.
4. Engages in back-office transaction processing to support other HR service center operations, including moderately complex data entry, reconciliation, and correspondence. Ensures follow-up with clients.
5. Works alongside senior service center personnel to address more intricate client inquiries.
6. Undertakes additional duties as assigned.
Qualifications:
- High School Diploma
- Experience in Customer Care within HR and Payroll
Amtec Enterprise - 1 provides extensive opportunities for both professional and personal development, collaborating with some of the most talented individuals globally, contributing to the creation of innovative technologies and products, and playing a vital role in addressing significant engineering challenges.
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